Village Vet Garden Suburb
154 E End Rd, London N2 0RY, United Kingdom
4.9
106 reviews
8 comments
HRRC+JG London, United Kingdom
Location reporting
Claim this location
Monday: 8–19
Tuesday: 8–19
Wedneasday: 8–19
Thursday: 9–17
Friday: 8–19
Saturday: Close
Sunday: Close
Tuesday: 8–19
Wedneasday: 8–19
Thursday: 9–17
Friday: 8–19
Saturday: Close
Sunday: Close
It isn't really the money (I understand it was a walk in so maybe more expensive), it is more that the consultation wasn't even done as my cat wasn't actually assessed. It seemed to me they were rushing to close the surgery (we presented at 18:00). They also wanted me to go again the next day for a review and make me pay another 60£. I would have rather them saying to me straight away "we are closing soon, the cat doesn't seem too unwell right now, you can go to the 24/7 clinic" instead of paying for a consultation that wasn't even completed. We would have both saved time.
I had an appointment to have my dog vaccinated. I came in 4 minutes late and sat and waited as the Receptionist was busy inside. She came out much later and marked me arrived very late, so the Vet decided to see the next pet without notice.
I protested to the Receptionist and explained what was unfair about this, and my dog waiting nervously. She looked at me blankly and did not even say a word of apology. I left and did not get a call later either to settle things. Very poor Customer treatment.