Vets4Pets - Blackheath

The receptionist was friendly and very helpful and the vet was excellent. She was also correct in her diagnosis, explained things thoroughly and our rabbit was better again within 24 hours.

1 star just because I can't put zero. I brought my rabbit here for an intestinal blockage. He had a less severe one the previous month and they had given me some medications to give him. The second time they got me a 500 pound bill to feed him through a drip. I bring him there in the morning and I went to get him back at 5 p.m.The doctor (specialist one in rabbit) told me he was much better. I asked her if I could bring him to an overnight hospital and then take him back there the next morning. She replied that there was no need because the rabbit was fine. My little friend died a few hours later in the night hospital.

Avoid them.

Botched surgery on my dog. Was given a different reason for the extended recovery time with every visit, allergic to stitches, infection, anxiety and so on.

Previously found the vets to be quite rude also.

Having said that the nurses and receptionists have always been friendly and helpful.

Is a shame I can’t give 0 stars.
Think twice before registering your pets here. I went to the Blackheath practice today and the receptionist was completely rude from the beginning, she didn’t want to give me her full name but apparently her first name is Simone. She didn’t answer any of my queries and didn’t even bother to follow procedures. Is a shame you have people so heartless as a face of this practice. I don’t feel confident to take my pet there anymore. I really think this should be followed up

From the receptionist to the Vet all experience was amazing because they all attended to my pet needs and very nice environment to visit. Thank you

Elle helped us book an appointment and brilliant. Fab the vet was extremely helpful and his extremely Patient with us and out new puppy.

The Vet is super caring and do her best to address my cat’s problem. Professional and passionate! Highly appreciated.

Don't ever agrree to overpay upfront for any extra procedures they maybe have to do. We have two cats and have had scan and anastasia for one of our cat before at their clinic which cost us £400, this time they asked us to pay upfront for another procedure aswell and told us the scan will now cost £430 but it maybe required to take a sample wich will cost another £566 and we agreed to it. I then confirmed with the receptionist that they will refund us the remaining money if the second procedure wasn't necessary, I even had her writing it down on paper to confirm that they will refund us the remaining £566 if they didn't go ahead with the second procedure. We where then called much later yesterday and told that they wanted our permission to give anastasia while they where shaving him because he was being aggressive before the scan. My husband and I made sure to ask if it required extra charges and if it was covered by the scan charges and they said yes an assured us that it was all covered no extra charges!. Well to our shock it was an extra charge and they refused to efund us for the second procedure that wasn't done. We only got refunded £310. I have never ever experienced such a dishonest veterinary before. My husband and I have decided that we will cancel our care plan and never use their clinic again.
It's a really shocking and disappointing experience, we have been customers for many years and this is how we got treated!!!