Medivet New Cross - John Hankinson Vets

I had a great experience at this clinic. I came there to check out lumps I found on my dog. The staff was amazing- both the receptionist and the vet were extremely nice and helpful. I could tell they care about my dog's wellbeing. The vet was fantastic- she made the entire experience (even though stressful for my dog) as smooth as possible. The receptionist helped me with making the insurance claim which I appreciate. On top of that the lab results that I was meant to wait for up until a week, came the next day. 10/10, I absolutely recommend this clinic!

I have been trying to get through via email, the messaging service and on the phone for over a month and no one is responding to emails or answering the phone. Sometimes the lines are closed when they are definitely open. My cat is over due her boosters and can’t go outside until she gets them. I don’t know what else I can do except change vets if they don’t respond to calls or emails. I’ve made one last ditch attempt to get through by contacting the complaints department at medivet - maybe then I can book her in instead of direct with the practice.
They could really do with an online booking system because all these calls and emails have been a waste of time. It’s a shame because the vets are fantastic and the service in the past has always been great - I feel really disappointed and frustrated!

Fantastic Team, from the Front of House through to the Vets, we're very lucky to have John Hankinson Vets looking after Oppo (the Irish Terrier) - we can't recommend them enough.

My vet, Sara, and the nurse who assisted her were kind and thorough with spelling out all the options, as well as informing and empowering me to make the best decision for my pet. Sara went above and beyond making me feel in control despite her vastly superior knowledge and experience, and even remembered Salem from a previous visit. Thank you for your kindness and commitment!

Treatment at the vet was great, thorough professional and caring however when you get home and try to telephone the Brockley Medivet you cannot get through. Having been in the waiting room, I personally witnessed the ringing telephone as it was being ignored. The receptionist was busy beyond belief and was without a colleague to support her whilst she was dealing with incoming appointments, people coming in to collect prescriptions and food and she also had to take payments. In order to provide a reasonable service, Medivet need two people behind the desk as, presently, answering the phone is not a priority. I do not have insurance and paid a hefty bill to have my pet seen and to then not be able to get through on the multiple occasions I rang is just unacceptable especially when the solution would be to employ a second receptionist to support the existing receptionist who is clearly struggling if she is unable to respond to the telephone!! I came in on three occasions and on each occasion I witnessed the telephone ringing out being unanswered because the receptionist was so busy.

Great vet nice ppl for your pets

As I was selecting a vet practice for my little kitten, I decided to go for this one (despite it not being in my area!) since the reviews were higher - and we’d do anything for our little ones. And it is absolutely worth it. The receptionists are polite and kind, the vets are informative, caring, and wonderful. I recently had my kitten spayed here and everything was great! I would definitely recommend this, especially if you are unsure of which practice to choose :)

It was our first visit with our kitten, the reception was fabulous, from the receptionist who welcome and prepared us for what to expect during our visit, she answered all our question being the first pet that we ever have, she motivate and empowered about the care and what we need to ensure the health and well being of our kitten. The Doctor was equally nice and friendly, she reassure and encouraged us, check our kitten and commend us about the best we are doing for our pet, she recommended and advice us about care and well being. The general first experience at the Vet was amazing and i will recommend it to anyone. Thank you all. Keep up the good work, nice, neat and friendly place to be.