Hartshorne Veterinary Surgery
62 Repton Rd, Hartshorne, Swadlincote DE11 7AF, United Kingdom
4.8
188 reviews
8 comments
QFQG+6H Swadlincote, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–12
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–12
Sunday: Close
Wonderful vets, highly recommend.
Our first time at this vet our 15 Yr old jack russell is not well, 1st time at vets for her too. Good advice given to us, not just interested in how much money he can get out of you...we may still have to have her put to sleep, but she's been given extra time..really good sound advice given to us. Thank you so much to all the staff.
From the moment we entered the building the vet had a superior attitude, and he would not listen to any feedback from ourselves. After giving an injection which no discussion prior to costs we waiting to see the results with worry. At this moment in time only our dog was on our agenda and not costs. but unfortunately, we live in a real world were costs have to be discussed and taken into consideration.
After a chat with the vet, they advised an overnight stay would be advised, which we thought was also best. The innocent Vet practitioner then handed us a declaration to sign, at this point the vet had vanished. On looking over the paperwork they were a handwritten amount of £5400. This was the minimum charge for an overnight stay on a drip, no operations or procedures included.
On my partners remark of the extortionate price, we advised we cannot afford such a bill. In shock and worry we asked if a payment plan was an option and with a smirk and a belittlement stare, he said "no". I would welcome this vet to sit and reflect on such a cost and put himself in his customers shoes and if he would welcome such a charge in such a terrible moment for someone else. I feel this ridiculous amount and taking advantage of a situation should not be legally allowed and feel like we were held with a gun to our heads.
This vet I believe assumed we had insurance at the time and said after "don't you have insurance" which we said no, at that time we were quickly dismissed with a telephone number and an address for PDSA in derby.
I do believe after doing some research into costs for such procedure's costs are around £600 to £1000, not an overinflated price of £5400. This charge with the remarks of insurance can only be due to the vet trying to overcharge to claim via an insurance company, this i believe is totally unacceptable and this will be reported to the royal college of veterinary surgeons.
On reflection we have found a new centre with PDSA and they were like a beacon of light compared to this vet and not regarding the costs but their attitude and willingness to help,
I so regret using Hartsorne vets, I feel the level of service I received is a disgrace the only person I received any empathy or care from was Emily, the receptionist only spoke to me to tell me how much the bill was despite how upset I was. People’s pets are part of the family and maybe this practice needs to remember that! I carry out better consultations and give more time to my own clients and I’m a hairdresser. If you knew Ralph hadn’t got long to live then why wasn't time taken to tell me this and why was a care plan not put in place for him????? Disappointed doesn’t come close to how I’m feeling.