Vets4Pets Taunton

We could not find a better vets or pets at home. They have help
Us out in many ways. For our pets

I'll start by saying the female vet (Cheryl) is absolutely amazing. She genuinely seems to want to do what's best for the animals and has never been anything other than truly professional and caring. Jonathan on the other hand is clearly trying to simply milk as much money as possible out of customers. My wife even overheard him berating a nurse one day saying they need to push their brands of medications because they get paid for it.

On top of that I have had a couple emergency situations pop up as my pet has a chronic health condition and received no care whatsoever. One day while my pet was having a seizure and I was concerned for their life I called and was told they were closing in 20 minutes so there was nothing they could do, and that in 20 minutes time the out of hours vet in the next town over would be open and I could try calling them after they opened. Luckily the seizure resolved itself on its own, but a completely unreasonable response.

I've also had numerous issues simply calling through. They have no hold system so the phone just rings and rings. One day I spent over 45 minutes calling before someone picked up the phone. I strongly recommend going to another vet.

Been calling every week for several weeks to be told Jonathon will call back! Hasn’t happened. Awful communication, lack of explanation about product. Trying to charge a cancellation fee for a product which they never gave me. When my carer went in they told her to buy flea stuff in the shop even though I was paying for a plan. Then I cancelled it and they tried to charge a £60 cancellation fee! Either the product or the refund would be good, but nobody ever returns our calls. Plus I’ve lost one of the cats that was on the plan. Terrible terrible customer service!

Really quick service to get an appointment. Rang at 16:30 and was lucky enough to get an appointment for 45 mins later. Vet was caring and compassionate.

Absolutely outstanding team. Last night my french bulldog had major difficulties in labour. Every vet i rang wouldn't help and the ones that did wanted £2500 upfront or the only other thing they could offer was to put mum with pups inside to sleep. I rang vets4pets in Taunton explained my situation and that i couldn't front that sort of money upfront and they didn't care. They told me to come straight in with mum and the 2 pups that were born in the night. As soon as we got there we was put straight into a room and made mum feel comfortable. After more difficulties they needed to do a c section as mum was really struggling. She lost a few pups to her difficulties but because of john and Lucy they manged to save my girl and 4 puppies. They wasn't gonna leave my dog and her puppies to be put down and worked with my finances. The whole team was brilliant even the receptionists who all worked hard to make my dog comfortable. Truly grateful for today. They put my dog and her puppies welfare before money which is very hard to find nowadays. Many thanks for saving my dogs

The staff were super friendly, very efficient and the procedure itself was great. The incision and stitching done on my dog for her spay is incredibly clean and well done. I called the reception with a quick question and they told me to call at any point for reassurance and help which I really appreciated.

The staff at Companion Care,Taunton are just lovely. Professional, kind and always courteous. I have five pets (4 cats and a dog) and have always received brilliant service, particularly from the vet, Jonathan.

Booked an appointment easily, receptionist was lovely, everything went nicely, medical staff were very proficient. Price was reasonable.