Vets4Pets - Norwich

All staff were friendly, welcoming and knowledgeable. My cat had wet herself in her carrier and reception staff immediately found a nurse who offered to clean the carrier up, which they did. We came for a sit and wait appointment as the issue was an unforeseen emergency. We only had to wait an hour, despite it being extended busy. I have since telephoned as I was worried about how the cat’s abcess was looking. I asked if I could email photos as I didn’t want to put the cat through another vet trip if it wasn’t needed. I was emailed a response quickly, with plentiful advice from the vet who had seen the cat, which saved me time and money. Vets4Pets is giving me great service for my three dogs and many cats. I would highly recommend them to anyone looking for a vet. I only wish we had transferred our animals to them sooner, rather than waiting for several major concerns to arise with our previous vet. I cannot praise the vets, nurses and reception staff enough.

Very good staff. Nice clean environment. Plenty of seating. The surgery is located upstairs in Pets at home but there is a lift so disabled access is not a problem. The downside is that it's extremely expensive. We took our cat there with an eye problem. For the vet to have a 5 minute look and do a blood test it was £183.00. I'm dreading the thought that our cat might need an operation.

Really lovely practice. It feels like they really care about your pet and are very compassionate when speaking to you about your pets health and difficult decisions. I have had 3 appointments with the practice and each have either occured on time or early. Reception staff are helpful and efficient. Vet staff are knowledgable and kind. My kitten went in for a spay yesterday, I spoke to a lovely staff member when dropping her off in the morning, she very empathetic to my nervousness and frank in advise regarding costs and prices. When picking her up in the afternoon the staff member we spoke to was very compassionate and informative about everything we needed to do and how we could get in touch in case of worries. The vet also called me last night to go over something they had noticed during the surgery. I was very happily suprised this morning to recieve a call from the practice following up to check on my kitten's condition and make sure she was settling back into home okay. Overall lovely people who really care about your pet and support you throughout their care.

They told me they don't have the right X Ray scanner after £1200 worth of tests and scans, if i wanted a more detailed scan id needed to go else where. If you'd have been honest about the quality of your scans from the start I could have gone else where, my beloved pet may not have survived still but its the not knowing that still haunts me a year on.

Cooper was in for his booster vaccinations, the vet was happy to check his skin tag during the appointment and also checked his microchip to ensure that it was still registering. The vet and reception team were all friendly, happy to help and clearly love animals.

Very rude receptionist Sunday 13/11, we found a poorly kitten and got an RSPCA log number to get him looked at but she said because I wasn't a client I would have to pay £170!! For an ill stray kitten!! Awful rude receptionist..
another lovely vets treated him with medication, flea and warm treatment at no cost at all. Would never use vets4pets !!

It's a joke... been booked to drop cats off at 8 to be spade. The place don't open till 9... so now got to sit outside in the car with 2 cats stressing out as they don't like the carrier or cars...
Very unhappy at the staffs organisation.. why book appointments for times your not open.. ridiculous

We had to have our beloved dog put to sleep last week, (17 years old) The staff at Vets4Pets were amazing, let us spend long as we wanted with Benny before he was put to rest. Rob was truly amazing and compassionate. Would highly recommend.