Tremain Veterinary Group – Witney

They have been so good to our 9 month puppy, and they have been great with my cat, Tasha

Everything has changed! We’ve been with Tremains for some time but recently we have been shocked to see that nearly all the staff we knew have left. The booking system has changed and we have found it difficult to get appointments. Is this due to the new system or do they have too many clients on their books? My research indicates that they have recently become part of a huge organisation called CVS Group Plc which operate throughout the UK, Ireland and the Netherlands. I am not averse to large organisations if they can deliver a high quality service but I’m not sure this one is doing that on the local level. I think my biggest concern recently was an error made with the dosage of a prescribed medication. I spotted the error and rang the surgery to query it. After checking, the reception got back to me and reconfirmed the error! They got it wrong twice even though they had been given the opportunity to correct it. Thankfully on this occasion it was not a life threatening error but it could have been. Is this error due to too much change and too many inexperienced staff? The new team have a lot of work to do to provide the level of care their customers received previously.

Great staff and service. Very caring

Great staff and always busy which proves how good the place is. And Pickles the dog loves going there. 👍

Not a very good service at all. All they saw was £££££s

Amazing staff they looked after my dogs as if they were their own with lots of cuddles and reassurance

What an amazing veterinary establishment. The staff all came over as caring individuals. All were civil and courteous. Will, especially, was sympathetic to our situation and although a company man, was on our side. Brilliant.

The ladies at Tremain Vet Group were extremely helpful and informative when I needed to bring my pet given a small medical emergency. Everyone was friendly, kind and (not that it's important) very reasonable in their pricing for the service they gave. I'd happily recommend them.