Heath Veterinary Group

We're very grateful for the help we had from all the staff we had contact with at the Heath vets in Rhiwbina yesterday. We live in mid-Wales and our cat Fred had been staying with our daughter in Cardiff while we went on holiday. We had gone down for a couple of days to pick him up and thought he was suffering from the heatwave - he hadn't been his usual self for a few days. Yesterday morning though he was obviously very ill - pale, losing balance, very thirsty and lacking in energy. We were able to make an emergency appointment at 8.30 for just 45 minutes later, and the vet confirmed Fred was very ill, and most probably had had internal bleeding from a tumour. The vet was very kind and considerate, he gave us time and explained things carefully, putting no pressure on us. We decided Fred's time had come and that it was most humane to put him to sleep. This was done in our presence and we took him home later to be placed in his favourite spot in the garden. Again, thanks for all your help.

Should be a 0 rating as shockingly bad service from staff at reception.
Wouldn't even look at the dying baby bird. Told me to wait outside with the bird, then to just give me a wrong number to ring as they said they couldn't help, even if I'd told them I rang around rescues centres before going to the vets.
They are meant to be vets that would help an animal in need but I think this vets are very disappointing letting any animal suffer even if it's not a pet.

Awesome with the animals we take the cat and dog here great pet plans and good priced always available for help and avldvise, customer service is great

Very knowledgeable staff. Plenty of room for your pets and a quiet corner for more sensitive species. I've invested in pet plan as it covers my bunnies for the main outgoings, such as inoculations and nail clipping.
Heath Vets are open late which suits me work wise. Plus they have parking just outside (Rhiwbina branch) so it's straight in and straight out. Cuts down on unnecessary stress for all concerned.

Vet was great with Kiwi the dog! She seems to enjoy her check up! All good, except not a lot of parking spaces..

I have only excellent things to say about this Veterinary Group and Vet Service.

Every time I have needed advice or, in need of their expert services, they have always been attentive and accommodating and at a "drop everything" moment's notice.

This time around, and during Covid no less - which has basically seen me desperate to scale monumental Super Woman styled heights to convey my message of share glee, rewarding them all with mountains of kudos with cream and jam on top.

From the warmth of the receptionists/nurses on deck (Christine, Denise, Rachel, Sophie, Sue - hope I haven't left anyone out) and then onto 'Cat' Catherine Durrant, MRCVS, my tremendous Vet.

This could become an Academy Award length speech.

But no, facetiousness aside. Long winded I'll try not to be, but just enough to convey my heartfelt thanks for Cat's care and attention to my little, Bertie who I thought I might just lose. And that's not a thought I could even bear to contemplate ever since Bertie 'strayed' into my life. The poor little mite must have been in devastating pain, but giving nothing much away to indicate exactly what. I even thought he may have bitten a large slice out of his own tongue as he went into complete 'lock-down' mode. No eating, no purring, playing, just hiding from the world. And, of course, they can't tell you what's amiss, you truly have to have a crystal ball when it comes to a cat who wants to usually assure you they're simply 'purr-fect.'

No question about it, off to the Vet. Next day an immediate appointment. FABULOUS!

Cat went straight into 'action hero mode' deftly and gently prizing open the boy's mouth - where no man/woman or beast normally dare go, and immediately recognised the problem, ascertaining his teeth needed desperate attention. Weight checked. Sedating him and relieving his pain. Bloods taken to check kidney/liver function and general health.

Having had a likelihood of previous 'untreated' dental disease - and the reason why a large number of teeth were missing - the lucky few left were either fragile, broken, infected - you get the picture.

Cat extracted the unstable/diseased ones. She had to remove 6 teeth with 10 only remaining - which he can live with. The major infection throughout his mouth was dealt a swift blow with long acting antibiotics to send him on the road to full recovery.

He was kept on fluids until I picked him up, fully hydrated, nails also clipped while under sedation. His remaining 10 teeth scaled and polished ready to chomp his favourite food again. His pain has also been taken care of with a prescription formula for the next few days.

He is now a (little bigger, thanks to Cat) and a much 'Happier Chappie.' And with that, Bertie and I thank you from the bottom of our incisors.

Excellent service as always, just so expensive.

The staff here are second to none. The nurses treated my dog like their own and were so kind to her. Everyone is so helpful and reassuring. Won’t take my baby anywhere else! Thank you!