The Loft Ladder
Marlands shopping centre, Civic Centre Rd, Southampton SO14 7SJ, United Kingdom
4.5
121 reviews
8 comments
WH4V+9Q Southampton, United Kingdom
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Monday: 10–17
Tuesday: Close
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: 10–16
Tuesday: Close
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: 10–16
While we look around we get followed and workers stand right next to us the whole time. These two occasions are the only time I have ever entered the store. Seems harmless until you realise they are not taking their eyes off of my friends who are black.
The first time going my friend brought a ring and I think they got less suspicious after that, however the second time going we didn’t get anything we just wanted to browse and after being made to feel uncomfortable and deciding not to buy anything, they asked us where we had put the necklace that was in my friends hand. When we showed the necklace (which she only pointed to and didn’t even picked up) they said that isn’t the one she was holding and implied she was stealing even though they could see we didn’t pick anything up and weren’t holding anything just solely looking.
Very uncomfortable experience and I honestly didn’t see how they had such good reviews until I noticed the reviews are majority white ladies. Wouldn’t recommend profiting a company like this.
Also, the staff are just lovely. They love the things they sell, are knowledgeable and really humble and interested in other people. Our first trip to a 'non-essential' shop since lockdown lifted!