I went into the store to buy a new strap for a watch I've owned for 7 years. I thought the staff may be indifferent to the maintenance of an existing watch and only keen to sell me a new one. The experience I had was so refreshing. To begin with they not only changed the strap but also changed the buckle to the one I currently had due to its style. They then gave the watch a clean to remove scratches in the glass. Overall a very good experience.
Rebecca Williams
Rubbish. Ordered a new watch strap for a new watch purchased from the Swatch shop that my son is unable to wear as he seems to have a reaction to the plastic. Waited over 1 month. Promised on 4 separate occasions that I would be contacted with any update. No strap. No contact. Won't use again.
Oakley Doaky
Visited today and the staff were fabulous, I had broken the strap on my expensive Swatch Irony and was expecting a big bill for a replacement. They looked through there box of spares and found a brand new metal strap that they supplied and fitted for free!! I was truly impressed and will be back to spend in this shop next time, I highly recommend.
Ioana Moneanu
Had a great experience at the store in Southampton. I got a new automatic movement watch but noticed it was gaining time. Popped in as we were out shopping expecting to be told to send it away to fix the watch. We left it with the guys there for 30minutes, came back and was told the watch was faulty and was given a new one to take there and then, and got to keep the old strap too as a spare! No quibbles! Would highly recommend, thank you swatch...this is exactly the service other reputable shops should offer.
Gerry A
Poor service- Phoned Southampton store to request that a new battery be sent to my home in Poole. 6 days later nothing has arrived so had to pay £8.95 to local jeweller to fit a new battery. Not much point in offering a free battery replacement service if you fail to post it.
Kathy Sirl
Excellent! Polished a scratch out of my daughter's watch and changed the battery and then repaired the strap on mine. All for free and with a smile. Thank you. An excellent little shop!
Sandra kay
Cant fault this shop or its staff. Polished a scratch out on my husbands watch plus replaced battery and battery case all for free. Great service. Nothing is too much trouble. Wouldnt go anywhere else for a Swatch watch.
Ann C
Brought my husband a watch from here. The staff were very helpful and knowledgable. I would definetely recommend this shop. The customer service was fantastic. It was nice to be served by staff that cared.
