Goldsmiths

Had a really lovely experience here buying a wedding ring for my fiancé. We were served by Lily and we both appreciated the time and care that she put in to making sure we found what was right for us. She made the experience feel truly special as it should be and for that I am very grateful!

I visited Goldsmiths as one of the diamonds had fallen out of my engagement ring. I went into the store and they were busy. After standing around a while a pleasant young Sales Assistant attempted to help but as she was new she didn't really know what our options were for repairing the ring as my now husband bought it 10 years ago and we are not in possession of the receipt. She asked another Sales Assistant who was visibly stressed and snappy. The young Sales Assistant took my number and advised she would call when they were less busy, which they did. We did a detour back to the store which had gotten busy again. I stood there for a long period of time before a different Sales Assistant named Sal approached us and in a patronising manner told me that they can assess the ring to see if the diamond falling out was a manufacturer's issue but not without the receipt. Apparently, I was told that there would be no cover (watch out for this as I was told there was a 10 year guarantee when we bought the ring, but apparently this doesn't cover repairs). I asked whether Goldsmiths would be able to identify the ring as one of theirs that was sold 9 - 10 ago. I was told no, as other jewellers could sell the same item. It's a shame that my husband wanted to buy a quality ring from Goldsmiths because apparently the same items are sold at a variety of other jewellers (and could have likely bought a cheaper ring, this one was £1200). So I spent a lot of time in the store to be told that they refused to even look at it without a receipt. No apology for being messed around and wasting our time calling us back to the store (I had already advised that I dont have a receipt) I was spoken to in a way that made me feel like I am a shifty character that could be trying it on rather than a customer who had spent a large amount on an engagement ring and is very distressed to not have it on my finger. Alot of emphasis on selling you "luxury" items in this store and harping on about the quality of the diamonds and 10 year guarantees but when your engagement ring falls apart they tell you that they cant tell if it's a Goldsmiths item without a receipt! Disgusting service for a store specialising in Engagement/Wedding rings that are meant to be worn for life! I have bought a fair few items from this store over the years and after this experience never would again. This particular Sales Assistant was patronising and rude, refusing to even apologise for the fact I had wasted my time in the store blaming the issue on their new Sales Asst who had more manners than anyone else I encountered in the store. I will pay for the repair myself in a private jeweller rather than risk walking into a Goldsmiths store again!

Came in today to buy myself a new watch. John was incredibly helpful and very very knowledgable.

Not once did I feel like I was trying to be upsold anything, there was a genuine sense of making sure I got the right watch for me. Brilliant service. And left very happy with my purchase!

Highly recommend to all!

A special shout out to George whose Customer Service was second to none! 🌟
Got my gorgeous bridal set from here and the team are always so lovely when we come in to get it cleaned.

We’ve been a goldsmiths customer for 12+ years and highly recommend them for all aspects of jewellery services/repairs. George is an absolute legend of goldsmiths and we knew him at the Sutton branch so to find him at Crawley after Sutton closed we where extremely happy and continue our watch and jewellery services with George at this Goldsmiths branch.

Lovely ladies looked after me. Answered all my questions very skillfully. They were very knowledgeable very pleasant and very helpful. Plus very friendly and they smiled 😃 a great shopping experience. Very highly recommended 👌

Friendly helpful staff. Good range well displayed

Crawley branch was excellent very helpful great range of product.