Goldsmiths

Me and my fiance came it to to find a wedding ring for myself. We were greeted by Ollie who was so helpful polite and really friendly. The overall service we received by Ollie and a lovely lady who helped with our sale deserve a lot more than 5 star. The knowledge that Ollie has and his approach should be commended and we will definitely be back in the future for further purchases.
Thanks again

Went into store .was interested in 2 eternity rings were priced up in window as sale items at a very competitive price .my wife very much liked them so we decided to go in to store so the wife could look and try them on.The assistant was very polite. We were then told the rings were not in the sale and it was a mistake. Appalling.

Well presented shop with friendly approachable staff.
The service provided is excellent, and above and beyond compared with it's primary competitors. Drinks and food are the norm here, and elevate the shop to a much higher standard. Many thanks!

Spent £870 on a longines watch for my daughter's 25th birthday. It didn't work. Massive disappointment on her birthday. Phoned them, it took just under a month for them to get a replacement! I went and picked up the replacement.....got home and gave it to daughter......... doesn't work!! I phoned them and I was told it's not a problem just pop back in.
It is a problem, it's a very big problem and it seems like they're not bothered.
I wish I hadn't bought it from goldsmith's.
My advise.... don't buy a watch from goldsmith's

I have been helped by many of the team for a few months as I’ve been replacing some lost jewellery. The store team are exceptional and a huge thank you to Nick who’s been my main contact. There is a great atmosphere in store which many other jewellers in Cardiff could learn from. Thank you to the whole team.

The worst customer service I have EVER received. This company has caused such stress and upset to me and my finance during what should be a very special time for us as a newly engaged couple. What should have been a simple exchange of my engagement ring to a smaller size turned into several visits to the store to either be turned away with the promise of a phone call when my new size ring would be delivered in store (that call never happened) or then accused of trying to exchange a ring that was not the same size as the one we had originally purchased from them!!! the staff, who all appear to be new starters are confused at best, incompetent at worst. I will never buy anything from this company again.

They do not respect refund policy and will try to charge a ‘refurbishment fee’ regardless.

We paid for a ring in the Cardiff store and the ring was delivered to us via post as the store did not have the right size. They promise a full refund within their return policy when selling but does not mention "refurbishment fee". We did not like the quality of the ring as it looked very different under the store lighting. So, we put the ring back in the box immediately and returned it within 4 days. While returning, the staff at the store took the ring inside and came out with magnifying glasses and microscopes to tell us that they found scratching and wear and tear on the ring! They said they will charge us a £50 refurbishment fee. I asked for evidence of the condition of the ring when it was dispatched to us, which they could not provide.

Towards the end of a painful exchange of emails for two months, I decided to go to the ombudsman and only then they agreed to refund the whole amount. We will avoid them.

Beyond my 10-year old Swatch, I'm very new to timepieces! But after Nico Leonard and Teddy Baldassarre on YouTube, I've grown appreciation for watches. And felt respected and appreciated by the staff despite my being new to the space. Joshua was a delight and it was almost a shame I couldn't stay longer to pick the brains of the staff. All clearly passionate of their products.