Volcano Wood Fuels

I will never use this company again. Their customer service is non existent. The people in the office don't have a clue what they are doing. They don't send invoices when they should, they don't deliver goods when promised, when you chase goods they fob you off. They don't ring you back or respond to emails. They are the worst company that I have ever dealt with.

Buyer Beware! This company is run by cowboys. We have had two deliveries of animal bedding ostensibly wood pellets for stoves. When we have complained we have received no explanation or apology. These pellets clog your stove and cause damage. You would do better to pay a bit more in exchange for reliable service.

Worst customer service ever! Quite literally a bunch of crooks (Liverpool wood pellets/ Volcano) sent the pallet minus eight bags and even though the driver confirmed it was short did nothing about it. You get good value for money until you realise they short ship.

Sub standard product and terrible customer service. Bags all had holes in and split - ignore emails and phone calls. Pellet poor quality.

Ok to get wood and fuel for the wood burning stove.

Good supply and friendly staff

Ordered a pallet of kindling 96 bags was delivered within the week all dry and good quality cannot fault them.

Ordered a pallet of coal, been trying to get hold of this company for over a week no one answers emails no answers the phone - cancelling the payment what a bunch of crooks! DO NOT BUY FROM THIS COMPANY