Lord Nelson
837 London Rd, Sutton SM3 9DR, United Kingdom
4.2
509 reviews
8 comments
9QHJ+XH Sutton, United Kingdom
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Monday: 11–23
Tuesday: 11–23
Wedneasday: 11–23
Sunday: 11–23
Tuesday: 11–23
Wedneasday: 11–23
Sunday: 11–23
Quick lunchtime service.
It was my birthday and I have been recuperating after surgery so it was lovely to go out and wanted to have a nice lunch.
It was explained to the staff about some surgery i recently had and due to this I had some dietary requirements. Really could not of been less helpful.
I asked for a veggie burger if this could be served with a jacket potato instead of chips. The attitude was the kitchen said no. Basically it comes as per menu. There was no indication of wanting to help or understanding. I would have been happy with a piece of chicken and jacket potato.....
Why could you not simply swap the chips for jacket potato? As I can't have fried food?
I have never been anyway where the kitchen staff are so unhelpful or unable to cater for something so simple as to swap chips for a jacket potato.
I ended up having a jacket potato with baked beans, portion was small with a small helping of baked beans, jacket potato over cooked and hard.
This is not how I remember the Lord nelson pub.
I asked the bar staff if they had new management, this was met with a frosty response basically saying they have no management there at the moment, they were in between managers!
So thanks to the Lord Nelson for spoiling my birthday lunch I had been looking forward to especially after recuperating.
I used to come here often, so not any more.
Very poor atmosphere won't be returning