We were ignored for an hour despite asking 4 times to be served. My husband, daughter, son in law and grandaughter visited the Bugle on Saturday 12th February 2022 at 1.30pm. The place was not busy at all and we found a table easily. My baby grandaughter was asleep in her pram, so we were keen to eat while she was settled. The waitress told us to stay there and she would come over to take our order. We were then ignored for 25 minutes. My son in law went over to ask when we would be seen and she said she would be with us shortly. She came over and said a very gruff "what do you want", followed by a cursory apology for the delay. We gave our drinks and food order immediately. We were then ignored for another half an hour, while minimal visible activity was going on. The waitress spent several minutes tapping away at the till, and served one group drinks who arrived at the bar to order. She also brought one lot of food out to people who had arrived after us. Other than that she spent the whole time looking fed up and annoyed, and when we went over twice to ask her how long it would be we got a very short "two minutes" and were then ignored again. After an hour in this fairly quiet pub without being served even a jug of water, we decided to leave. The people on the table next to us, who were served food shortly after we arrived, commented that had they not started their meals they would leave too as they were still waitng to be served their next course. The waitress watched us leave, without a comment, a smile, let alone an apology. My daugther is moving to Botley and this was our first attempt to find a regular place to eat with them when we visit. We will most emphatically not be going back. The service was non existant and we were ignored to the point of rudeness. There was not even an excuse that the place was busy, and even then a smile takes no time at all. If this waitress worked for me she would have been dismissed. As a post script, we finally found somewhere to eat at 3.30pm and my grandaughter had to be held and jogged while we ate one handed. Shocking, shocking "service" from the Bugle.
Richard Duggan248 days ago
Best service I've ever received. Crazy to make that statement, but credit where credit due. An amazing team, Run by what I can only conclude is a very experienced and competent.
Went in with my family two Sundays in a row now. With a pushchair and 3 dogs, and still nothing was too difficult to sort for us.
I would highly recommend this pub.
Tony Grainger248 days ago
One night stay here, room was basic, very comfortable bed, excellent towels , very fluffy and clean, shower ok, with modern bathroom, location excellent, but you can here noise from the public house underneath. Price was very good in comparison with other hotels, but no wardrobes or places to put clothes, so on a long stay could be something to think about. Friendly people, clean rooms, breakfast is continental, and ideal for a pint , and live music, with pool dartboard, out in the back yard.
Lizz Clarke248 days ago
We didn't stay, just ate but it was all totally brilliant if you love decent pub grub that's a wee bit different
HA DD310 days ago
You must arrive hungry! They serve the best fish and chips in the county, nay the whole country. Desserts are also fantastic. Lovely old inn with plenty of character with friendly staff and great service. Live music at weekends too. Landlady is particularly lovely too. Well worth a special trip to visit.
Anthony Tenison2 years ago
I had my retirement do in the private room at the back of the pub. There was about sixty people there. Sarah the landlady met both me and wife before the do, very easy person to deal with. Room was fantastic, we had food all the staff were good fun. It was exactly the night I wanted. All my friends enjoyed it, it just worked really well, thanks to Sarah and the team
Susan Caplen2 years ago
A lovely welcome on entering the pub. The food is fantastic and so impressed with the lovely thick gravy on our roast also with an extra jug of gravy too 😋. Staff are very nice and friendly, great HSB! Very impressed with everything will definitely be back thankyou 😁
John Hamlin2 years ago
Amazing food, all freshly made. Owner learnt our names on first visit, gave us free meat for the dog. Made special Keto friendly food for one of the family. Staff couldn't do enough for us, and super friendly. Highly recommend.
My husband, daughter, son in law and grandaughter visited the Bugle on Saturday 12th February 2022 at 1.30pm. The place was not busy at all and we found a table easily. My baby grandaughter was asleep in her pram, so we were keen to eat while she was settled. The waitress told us to stay there and she would come over to take our order. We were then ignored for 25 minutes. My son in law went over to ask when we would be seen and she said she would be with us shortly. She came over and said a very gruff "what do you want", followed by a cursory apology for the delay. We gave our drinks and food order immediately. We were then ignored for another half an hour, while minimal visible activity was going on. The waitress spent several minutes tapping away at the till, and served one group drinks who arrived at the bar to order. She also brought one lot of food out to people who had arrived after us. Other than that she spent the whole time looking fed up and annoyed, and when we went over twice to ask her how long it would be we got a very short "two minutes" and were then ignored again. After an hour in this fairly quiet pub without being served even a jug of water, we decided to leave. The people on the table next to us, who were served food shortly after we arrived, commented that had they not started their meals they would leave too as they were still waitng to be served their next course. The waitress watched us leave, without a comment, a smile, let alone an apology. My daugther is moving to Botley and this was our first attempt to find a regular place to eat with them when we visit. We will most emphatically not be going back. The service was non existant and we were ignored to the point of rudeness. There was not even an excuse that the place was busy, and even then a smile takes no time at all. If this waitress worked for me she would have been dismissed. As a post script, we finally found somewhere to eat at 3.30pm and my grandaughter had to be held and jogged while we ate one handed. Shocking, shocking "service" from the Bugle.
Went in with my family two Sundays in a row now. With a pushchair and 3 dogs, and still nothing was too difficult to sort for us.
I would highly recommend this pub.