Agility
46A Clifton St, Cardiff CF24 1LS, United Kingdom
4.4
21 reviews
8 comments
FRMV+V6 Cardiff, United Kingdom
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Monday: 9–21
Tuesday: 9–21
Wedneasday: 9–21
Thursday: 9–21
Friday: 9–18
Saturday: 9–17
Sunday: Close
Tuesday: 9–21
Wedneasday: 9–21
Thursday: 9–21
Friday: 9–18
Saturday: 9–17
Sunday: Close
Has all the facilities, great service friendly and inviting staff!
Boost, boost boost!!!! That's the place to be too. I've only been to a few due to my work commitments. But the dance is at a different level and the teachers are fab.
I usually finish up with their Berry blast protein shake but sometimes I'm in a rush so I just have the grenade bars which arn't the best in taste but it does me fine.
Credit to her and the guys who put this together, you can really feel the personal touch.
After a simple miscommunication, how they dealt with the situation is an absolute disgrace. I was met with hostility, sarcasm and a defensive manner after making a request for a refund.
It was insinuated that i was causing some sort of security threat, It was made clear that I was no longer welcome at the gym even though I had paid for the month and am still a standing member. I was accused of calling her husband a liar which I did not. I was asked to come in to discuss my complaint, which I did to find them not there. I was spoken to as if I was a petchulant child and not a paying customer. Then finally offered an insincere apology and invited to go back in again on another day after this extremely upsetting, humiliation and insulting encounter. I had had quite enough from the first time around and hope never to have to be subjected to dealing with this company or anyone from it ever again.
Selina also told me that the cctv also has audio whist accusing me of calling her husband a liar which I did not, so just be aware your private work outs may not so private, certainly your conversations if this is in fact true. Highly alarming!
THE most unprofessional, unnecessary, uncalled for response. Utterly disgraceful.
I couldn't comment on the gym as I never actually manged to get to use it but with the non existent customer service I would leave a minus score if it was an option.