The Spa At Oxford Belfry

Visited the spa and received 2x25 minute treatments.
The staff were friendly and informative. Although I know it’s hard to cage but it would have been nice to have the treatments with less talk so that I could really relax.
Also this is my fault I wish I’d asked for the exact products used so that I could have purchased them if available.

Booked an afternoon tea for my mother's birthday. I really think they had forgotten we were coming, despite a phone call the day before. 45 minutes wait for someone to come and ask us what we wanted to drink and the same again before the tea came out. The sandwiches were dried up, the scones were shop bought and so were the cakes. When asked what the cakes were, the waitress said I will ask the chef! I think all she needed to do was look in the bin for the packaging! £21 per head, it was very disappointing and sub standard. Would not recommend or go there again.

Where do I start..
1. Checked in after 6 and the room was not ready.
2. We paid for Breakfast and Dinner - Only ate on day 1 as the food was not good.
3. No information provided at check in about booking restaurant
4. The enter hotel smells like wet dog and all the upholstered furniture is dirty
5. Staff are not trained and although polite seem like they are unsure what they're doing.
6. The room was nice. TV remote did not work. Called to reception in the morning and they said they would bring a remote. We had to collect in the evening.
7. As stated above food was awful we went into Oxford to eat and the restaurant also had a smell.
8. Definitely not a 4* hotel. 2* at most. They are living in the past glory days.

Fantastic service and attention to detail to ensure nothing but the best experience.
Lucija , at the reception is an exceptional star who helped us on our recent two visits. She served us at our two special occasions for the spa day and hotel stay.
Thanks Lucija

Had 2 treatments with Jo,
very professional, relaxing massage thoroughly enjoyed both treatments and would recommend. Spa area is also
good, pool sauna and steam room. Relaxed by the pool reading and chilling. All areas are very clean too.

Came here in August and again in October for Murder Weekends and stayed an extra night beforehand. The hotel had no record of bookings or payment, ran out of basics such as tea on both occasions, and ignored specific requests, most of which had been promised in written communication. During my last visit, on the first morning of a four day stay I was bothered on no less than four occasions by staff telling me I shouldn't be in the room, I should have checked out, and even in the afternoon being threatened with being charged extra for failing to vacate the room by the deadline. The whole experience was so bad I told them I would never again stay there or at any other Hilton Hotel and asked for at least some of the money back - they offered me "rewards points" in a scheme I have never used nor am I likely to ever again. When I complained in writing they couldn't even find evidence of my first stay. Disgraceful service from a supposedly reliable name.

Very average. Good sized, very clean bedrooms. Drinks - very expensive. Food - dreadful and expensive. Their current Chef cannot cook! Avoid dining here. Be very careful when making reservations and checking out ... they bill you for breathing but in fairness, upon complaint errors were corrected by the excellent Reception Manager.

Spent a lovely afternoon in the Spa. Staff at the hotel were lovely. The pool is a good size although the area could do with a touch up. The treatments were fantastic and the therapists knowledgeable. Would highly recommend!