British Airways

Customer service is horrendous hot stranded on the tarmac for 6 hrs in Italy and then again the next day with the same problem with three aircraft had to extend our stay in Italy for two days then they booked us on the same flight as the flight that was scheduled that day so about 400 passengers again stranded and the closest airport other than the one is in rome about a 4 hr train journey in all this time they still had our luggage on the plane. Said we would get reimbursed but haven’t heard back at all. So much for trusting this good company in a time of crisis that made us miss a family funeral.

British Airways is a joke!
I had my flight cancelled on the 26th of February and didn’t have my flight reimbursement until now the 13th of September.
Also, I needed to buy another flight to come back from France, because I had an unmissable appointment to attend, so I managed to purchase a flight, with my friend that was travelling with me. My friend sente the request for reimbursement of half of the amount of the receipt. He got paid. I sent the receipt claiming another half and they said the receipt has been used by another customer. Even explained he only claimed half of the amount, they would copy and paste the same answer from before. No one read the message explaining the situation. I’ve been messaging Customer relations for the last 7 months. No one care. I called the executive line and they said the customer relations doesn’t have a open line to talk to customers. How come? The customer relations should be the line to talk to the customers, or did I get it wrong?

I have an outstanding amount of £400 being held by BA due to a flight they have cancelled.
I couldn’t be more frustrated.
Shame on BA

A solid 2 stars for the worlds crumbliest airline.

Upon boarding I noticed There was dirt and remnants of other passengers pretty much everywhere we looked. Even though it was the newer A380 The seats and aircraft already look tired with bits falling off and not functioning (very loose headphone socket to name one).

The vegetable moussaka was not too bad :-)
Service is hit and miss with some staff great and some just moody. Is a please and thank you not taught in the BA cabin crew academy or do they focus on how to do as little as possible during a flight before retiring to the back to have a group moaning session?

Likely it is the poor conditions they have to work under in a dusty aircraft.

This blue light in the pic randomly activated through the night to disturb and distract you from sleeping, likely so you don’t forget how poor the sleeping experience is.

The flight information was not functioning, probably so that you have no idea how long the torture will continue nor in which area of the world you are currently being tortured in.

Best of British is a selection of really rubbish films that you are forced to watch because the other content is so dull. I tried to force myself to watch Maverick again but couldn’t. Luckily they only supply wooden cutlery so I was unable to gauge out my own eyes to prevent further dismal viewing.

Also, to keep harping on about best of British and then serve up a “full English breakfast” with chicken sausage is a joke. Either celebrate the British bit or leave it to die alongside all the gathering crumbs below the seats rather than this failed attempt to pander.

The chicken dishes are halal which I don’t appreciate being forced On me.

I was on a recent flight into London City and shortly before landing was asked to review the safety card. I did think it was an odd time to leave a review, so for the purpose of safety decided to wait until safely on the ground.

For clarity, I am reviewing Issue 2 of ‘Safety on Board’ for the Embraer 190SR. Overall first impressions are adequate.

The card was clean and clear of any organic matter. The lamination was breaking down at the bottom of the centre fold, and lower corners, but I feel this is to be expected on a regular use item.

The contents of the card were clear, but the design was pretty derivative in my opinion. The representation of a mobile phone with buttons felt dated and not very relatable.

So overall, a reasonable safety card but nothing to get excited about. 3 stars.

Unfortunately I experienced an extremely inconvenient flight yesterday. My seat was damaged (it was slipping) and it was hard for me to sit there. I kindly approached the flight attendant but she told me that my seat was fine. I insisted and then she came to check and she realised that something was going wrong. She asked me to wait. Thereafter, she informed me that there are no other seats and that she could not do anything. I asked to speak to a manager but it was not possible. I got annoyed from this situation and I insisted that it would be harmful for my back to seat on that seat. The flight attendant started to also persist that I must not make a fuss, and one of her colleagues who speaks Greek threatened me that they would kick me off the flight if I did not calm down. Then, they both told me that -surprisingly- there was another seat available for me !! But that seat was far away from ny fiancé and they did not offer us other seats to be together. I asked her why I had to show my disappointment and frustration in order to make her find a solution, and she got angry, she accused me for verbal abuse (!?! just because I was asking for what I had payed for?) and she left by saying that her father had recently died and "that's enough" !!!! Is not emotional abuse what she did to me ?

After approximately 10 minutes the assistant manager of the cabin crew came to me and apologised for the inconvenience. He also mentioned that sometimes "that happens" with the seats (!?). How is that possible ? Is not British Airways taking care of the seats ? If not, then the company must not charge extra for selecting seats.

The woman of the cabin crew did not apologize. Of course the damaged seat is not her fault, but she could have tried to assist me in a more efficient and respectful way. I never understood why she initially told me that she could not do anything, but then she could.

I really cannot believe that I faced this kind of humiliating behaviour. I had payed for these tickets and seats with my fiancé to enjoy our flights and we could not imagine that we would have to deal with this situation. Since the company charges separately for the seat reservation and it does not offer it freely, they must ensure that the seats are suitable and not damaged. I had payed for this specific seat in order to be next to the window and next to my fiancé. On the one hand the seat was unsuitable, on the other hand I experienced demeaning behaviour - was it because I am a young woman, or because I am Greek ? I do not know, but what I do know is that I feel extremely disappointed and annoyed by British Airways.

It should be noted that in nearby seats, a mistake had been made as the same seat had been booked for two different passengers, with the result that an entire family got upset and also submitted a report.

I thought that flying with BA offers reliability and comfort in travel. This whole uproar is disappointing.

My luggage was left behind from London to Amsterdam and BA was aware of it. I stood by the belt in Amsterdam for over an hour to eventually end up with nothing. All that information BA collects on you is only used to try selling you rubbish instead of making useful communication. I found out the luggage was on the next flight when I went to the lost luggage booth in Amsterdam.

I had a great experience with British Airways on my recent flight. The staff were all very friendly and helpful, and the flight was on time. Overall, it was a smooth and enjoyable journey. I would definitely recommend British Airways to others.

Five massive stars for Two flight attendants who were so fabulous New Years flight BA293 London to Dulles Adrian and Grant. Other attendants on the flight were also very very nice, helpful happy and bright. Adrian and Grant certainly stood out from the rest. Fab all round service. Happy New Year 🥳