TGI Fridays - Cardiff St David's

Very very disappointing to say the least.

The best part about the meal, was how quick we were seated.

It took the waiter 20 minutes to decide to take our over, and another 50 minutes to bring our food.

Whilst waiting for the food, they served us our drinks, twice, to the wrong person each time, having to identify ourselves they were wrong to swap them over. And then they delivered the wrong drink altogether.

After the 50 minute wait, at 30 minutes we asked for an update, the lady walking around with a cast on her arm practically doing nothing, went half way down the stairs, and came back up and sent someone else to find out, to which no one came back with any answers.

Food finally arrives, hurrayyyyyyyy! The ultimate ribs, were more cold than warm, the side of coleslaw looked like 90% of it was missing and the “pot of sauce” was practically empty. Corn on the cob was dry and tasteless.

Shocker, the upgraded fries were normal and not upgraded. Advise they should be garlic fries and to my surprise they were quick to come, but the replacement pot of sauce for the ribs never showed up.

Finally asked for the bill, and 10 minutes in, the waiter with the cast on her arm comes back asking if we have had it, which is who we asked to give it to us. So clearly not.

We ordered sour cream as a side, and got given what can only be described as warm cream

Fridays use to be an all time favourite for quick dining, with good food. Shame it’s completely lost its sense of fun dining.

Great location within the mall. Very interesting decoration. Good service with helpful and friendly staff. Good quality food as with all TGI restaurants .

Booked yesterday for 6:15pm. Got there on time and was seated fast. We waited 50 minutes for a single member of staff after being seated to even look in our general direction. Our orders were taken and the food came out in what i would call a normal wait time. Food was nice, no problems at all. It then took atleast 40 more minutes of waiting after we had finished our meals for our waitress to come back over to the table, to offer me a box for my leftovers. She didn't clear the table or even give us a chance to ask for the bill. after even more waiting she brought over the bill and a box for me. our entire experience in the restaurant took 2 and a half hours.
If we had made plans for that evening I would be livid. Definitely wont be returning. Such a shame because i really do love the food here but its not worth wasting an entire evening.

Thank you for a lovely meal on 27th September. We were there to celebrate my son's 17th birthday. Our server, Cerys, was excellent throughout our visit. She was always smiling and happy to help. She made sure that we had everything we needed including drink refills. Her enthusiasm and great customer service was superb throughout. She is a credit to your restaurant and to the Friday's company. The birthday card on arrival was a lovely touch. Please pass on our thanks to her. Great service. Great food. Great time!

The service was amazing, perhaps the best I've ever experienced. There weren't many vegetarian options as I went with a vegetarian (I am a meat eater). The beyond burger was very good (especially for a vegetarian burger). The cream soda wasn't sugary enough. The chicken finger were very good too. It wasn't cheap but definitely worth it, I recommend it as more of a birthday eat out than something casual. Please note that this is upstairs so if you are afraid of heights stick to the storefronts.

Not as good as it used to be. 35m wait for our drinks. 45m wait for the bill. It wasn't exactly busy either for a Sunday evening. The food was good but the service was appalling.

Word or warning, if you have the Gluten Free burger maybe ask for it without the Bun, it's rock-hard.

Went on a Monday night for dinner with my friend. We ordered the 2 course meals each wherein we can either select the appetizers or the desert. The hot wings were delicious!! They were fiery and the chicken was so tender... Loved the taste. Unfortunately the burgers were very dry. We had ordered two different burgers, but the patty tasted the same. It lacked salt. The dessert was tasty. The fudge was very soft and chocolaty and was well balanced with vanilla ice-cream. The service was a little slow, but we enjoyed our time!

If you turn up with a group of 4 adults and two young children on a Tuesday lunch time when the restaurant has more staff in it then guests be prepared to receive customer service like your sat in Karen’s diner.

The attitude from the staff once we asked if they had a table for us should have been enough for us to turn round and not bother but we gave her the benefit fit of the doubt and all I can say is that the experience didn't get any better then that.
The food was okay, but you’d expect some level of decent customer service from a relatively large food chain, with brand standards!