Manheim Northampton Auctions

Went to collect a car for a customer. Went to collection gate and waited but both staff in the cabin did not see or hear me, got told off for passing the barrier to get closer to call out to them, needs a better system. Car handed to me had all fuel taken out, 0 water in reservoir. Can these basic checks be done to make sure car is okay to drive? Atleast to the nearest petrol station

I purchased a car from this auction site to find the millage photo of the car I purchased was wrong as it was off same make car going through the auction about 3 cars later. The photo showed 20k more than what was on the car I purchased. I spoke to matt the manager and admitted it was wrong. He said it was my job to make sure its rite before I bid. I don't personally this that fair as I didn't refresh my page for about a minute therefore blamed me although they put the wrong millage photo on. Anyway after taking to head office they said I have to now pay them £250 as a bond so I don't mess my account up although it was them that messed up

Awful service from a rude manger, Matt Jones,, AVOID!!!!!!
I purchase nearly 1000 cars a year from manheim and have bought from Northampton Auctions for 30 years and although I have encountered issues in the past with other branches they have always been resolved amicably. This time I bought a Mercedes E class ( a wollaston BMW p/x ) which was promised with a spare key which we were not given with the car when we collected it . We phoned to chase it up a few days later and were told that they didn't have it and must have given it to us so rather than mess around any more i phoned the branch manager, Matt Jones, who surprise surprise was in a meeting but would call me back. when he didn't I left another message and he didn't call me back then either. After much chasing with my buyer services manager Matt Jones did eventually call me back and told me he didn't have to speak to me but was doing it only because he was asked to by the buyer services manager who felt he was stuck in the middle. He also told me that this callback constituted good will and I wouldn't be getting anymore from him, finally he hung up the call. In my opinion Matt Jones should be promoted to SALES PREVENTION OFFICER, its a job he is over qualified for. I will buy from Northampton again but only when it is run by someone else with people skills, in the meantime the honest folk at BCA Bedford would be my choice if you were considering buying from a local auction.

Great to go into an auction and be served in a very efficient way. Friendly staff.

They sell me car with oil and water cap glued so you can not see oil or water ...
And car is driven in last was not in line like other cars so you can inspect it
It was druven strait in front of auctioner and when i buy tomorrow i realise why it was glued as oil full of water cilynder head gone
When complain they say it is nothing to do with them

Very efficient and friendly staff. Everyone pointed me in the right direction and then finally dealt with a man called Everton who was so helpful and such a pleasant person that it made my visit an enjoyable experience. Even the man at pass out was nice!!

Fantastic yard staff makes delivering a pleasure

Can no longer just go and browse to buy as a member of the public.. Seems you have to have a trade account with them now to even visit. Seems since lockdowns they have just left it as it was with restrictions, shame.. maybe there's still a high covid count within the building unlike anywhere else in the UK.