Halfords - Soton Winchester Road

Praise to Cam who works in the Bike Workshop at Halfords Winchester road Southampton particularly for his workmanship, bike expertise and honesty.

I purchased a second hand bike from a local recycling centre. I wouldn't usually do this, however this bike was in fantastic condition throughout.

I first took my bicycle to Decathlon in Southampton for them to assess the condition and they told me I needed a derailleur adjustment, new front break pad, new chain and new cable all costing an excess of £60+. I questioned them about their assessment and stated that the items identified only required adjustment and some didn't require replacement at all, however they stated otherwise. Something felt off. Although I am an inexperienced cyclist and hadn't used a bicycle since I was 16, I knew they were pulling my leg and they must have seen me coming.

So I decided to get a second opinion. I booked it in for the free bike health check at Halfords, Winchester Road, Southampton and their bike technician, Cam, checked the bike over and made a few small adjustments and it was returned in perfect condition. Brakes were sound and needed tightening, the derailleur needed adjusting and the cable simply needed tightening. The chain did not require replacing at all as it was in fantastic condition. All of this had been communicated to Decathlon, but they were intent on telling me otherwise and desperate for me to spend an arm and a leg on things which only required adjustment or tightening. Cam saved me just over £60 and in this day and age where people are counting every penny and pound, I cannot thank him enough.

Now although I had not spent money in Halfords, I now know who I trust in future and when I do get any work done on mine or my son's bike I know exactly where I will be going. I would rather spend my money in Halfords with staff who are honest and deserving of it. I will not be returning to Decathlon with my bike ever again. In any trade where a service takes place, trust is key and has a huge impact on the brand and future business. I know where I will be taking my business and I know who I will be recommending.

During the bike check, I noted 3 occasions where other customers approached Cam for assistance and he helped them straight away. Exemplary customer service.

I must also take the time to praise Glen and his colleagues for their 10 point check on my vehicle. He was knowledgeable enough to correctly point out the issues with my coolant which I was already aware of. Some knowledgeable staff on site.

I communicated this with their manager Antoine who was grateful for the feedback and assured me he would pass the praise on to his colleagues.

Had emergency engine oil message in car today with 3+ hour drive home ahead of us. The staff were very helpful especially Carl who was very calming to 2 stressed ladies miles from home. Would highly recommend this Halfords to anyone.

Excellent as always. It's the only place I trust to fit my light bulbs especially as my car is rather old! The whole process is hassle free from start to finish. The Cashier and the Fitter were both absolutely super, professional and very friendly. I would recommend Halfords 100%

I managed to purchase the things I needed to help me remove rain water sitting on my car's back window. A member of staff Antoine helped me find the articles I needed in Halfords and he then spent some time demonstrating to me how to use the items to keep my rear window clear with the things that stop rain drops remaining on the back window. I would not have been able to achieve what he did without his demonstration. I feel very grateful for his kind help.

Normally very helpful & knowledgeable but my mother-in-law went to have a bulb replaced & was told they can't do it, she would have to go to a garage, so she asked me. She has an 06 fiesta & it took all of about 5 minutes. Its a fiesta, 1 of the most common cars in the country! I dread to think how much a garage would have charged her.
Very poor

After my one of my headlights went last night I managed to find the right bulbs, order it and get it fitted the next day. Its great that they offer payment assist (which i have used for my tyres) and klarna cause i dont know how i would have managed it.

The staff were fast, efficient and really nice.

Strongly recommend!

Really friendly staff only too happy to help. We managed to get my sons tyre done in store straight away. So he's one happy bunny now.

We just had a 10 point check completed on our Ford Focus. Glenn was quick, efficient and very friendly. Really great service. Thank you Glenn!