Giraffe Nursery Store Ltd

Brilliant shop, lots of choice and really friendly helpful staff. We got our Joolz pram from here as they had all the big brands to compare, they also have Egg, iCandy and Bugaboo do lots to look at and compare.

Purchased a pushchair system back in November and paid in full. The pram was supposedly being delivered to the store in January.
Rang the store mid January to be told it hadn’t yet arrived so tried again a week or so later to be told the same. This kept happening. Then got told it would be arriving later that day and she would give me a phone call the day after when it arrived. Got a phone call the day after to be told it didn’t arrive the day before but would be arriving that day 🙃 again more lies.
From that day I haven’t heard a word. Sent multiple messages and emails on all social media platforms that Giraffe Nursery is on and even personal social media platforms and been ignored on all. I’m having my daughter on Friday and not heard a word or received goods.
The Facebook page disappeared for a couple of weeks and since it has been reactivated I’m now blocked from sending any messages to the page 🤣
Absolutely do not recommend!

I am awaiting any communication with the shop I have called every day for the past week regarding a car seat I have purchased with Giraffe at the beginning of December my daughter is due in 2 weeks!!! we have been into the shop and promised this was coming numerous times but no nothing at all for over 2 weeks, no communication! shocking service

Visited on a Saturday to find they weren’t open, even though their opening times say they are so a bit annoyed about a wasted trip when pregnant. No answer to phone calls so I messaged on Facebook to ask if they would be open the following Saturday and they have read the message and blocked me! Very weird behaviour, I literally just asked a question if they would be open on Saturday. Awful customer service.

They’ve gone out of business, not communicated it and left everyone hanging , no communication around if we’re going to get our order with less than 8 weeks before baby arrives……it’s not hard to put a notice up in the window or send an email out to people who have ordered

Thankfully now under new ownership!!! We went to the shop on Saturday and bought a car seat. The shop is beautifully presented with an amazing range of products available. The staff were friendly and knowledgeable. We had a great shopping experience.

Great. I bought an ex-display pram. Kirsty was very prompt, friendly and honest. The pram was shipped to me. 5 stars!

Failed to keep my daughter up dated and it seems that all my daughter gets is excuses. So upsetting as she is now stressing if she will actually get the pram etc before she is due. After saying we would be at the shop this morning there was no one there. My daughter called but it went to answer phone. I then called using my phone and the call was answered straight away. I was told the pram would be delivered to my daughter's home today. The pram etc was going to be delivered at 2pm and then low and behold the vehicle bringing the pram broke down. Now apparently it will be delivered after 5pm today. Really not holding our breaths. Well well well the pram has been delivered.