Santander

Santander Portsmouth refused to print a statement for my friend who has banked with them for over 30 years. A few minutes earlier Halifax Portsmouth had gladly printed my friend a statement - such a difference in customer service. Santanders' reason? It 'takes too much time' to help a customer. They were the only person in the bank queue at the time!

I have never been a particular fan of banks but a recent interaction with the staff at Santander in Portsmouth has changed that for me. We had a meeting with Ann initially to discuss our finances and she was amazing. Ann had already analysed our spending habits and was able to give us information on many different approaches to save us money. She was amazingly easy to talk to, knowledgeable, gave information and did not “sell” products and we really enjoyed our meeting with her. Ann then recommended Tracey, the in-house mortgage advisor to us and Tracey was very good, also friendly and knowledgeable and couldn’t do enough to help us. Both these staff members were a pleasure to deal with and we can’t recommend them highly enough. Thank you for making a potentially painful process a pleasure.

Lady at the front desk was very rude. It was empty and I asked for help but never tried to be understanding of the fact that I was given different information when I called Santander. I have never had a problem with Santander until now, as other staff from different branches have always sorted out any problems I had.

Checked google first as close to New Year
but NOT a bank holiday 02/01/21 turns out that they are closed but did not change opening times on google. Can't give more than 1 star as I could not use the bank.

I'm a new customer to Santanter. I had just opened an account. Had account details but couldn't do online yet as waiting for passcodes. Went into branch to sort details of the account and move some money into it. The staff were completely clueless and unhelpful. Lady wouldn't come out of her corner to talk to me, just sent messages through the front of house lady. Saw her looking up the answer to my questions on the Santanter website and then told me they can't help me move money and that I need to go home and use the internet or postal forms if I can't get online. I certainly will not be going into that branch again and I'm now wondering whether I should be banking with them at all.

Went to close my Santander account last week, and the procedure was quick and smooth. I was told that my remaining balance will be sent to the account I left them. Instead I got a check this week, and they refuse to cash it because I don't have an account with them.

Josh from the Portsmouth Santander was brilliant. Very friendly, only too happy to help when we asked him for a few different things and so polite whilst doing it!

A relative, on crutches following a foot amputation , went to the "welcome" desk at the front of the shop and asked to speak with someone about a cash withdrawal. He was told to go to the far end of the shop to the service counter. He asked could he not speak to someone where he was , because of his mobility difficulties, he was told no. The empty cubicles could only be assigned after he went to the counter. CUSTOMER SERVICE? Obviously an alien concept to Santander staff, or is it simply endemic contempt for their customers?