HSBC Bank

Efficient friendly staff, usually short queues.

Good helpful little bank. Staff are friendly as always.

Lovely people but really slow moving for simple tasks. The website is useless. Poor user experience.
Also the phone number is not for the Sevenoaks branch - is just a number in a call centre.
Added stars for great experience. Still, a lot to work around. The poeple are kind, the system is outdated.

Drove 3 miles during lockdown today, based on Google’s opening times, only to find branch is shut for a month due to refurb! Waste of time: Would have been good if this was updated.

Always good service and very helpful people

Not acknowledged or greeted when you walk in. You need to sit yourself down and wait with the other customers and hope you remember the queue order.
When you do get through to a member of staff you are met with a pretentious and rude manner. No aggressiveness or profanity but just spoken to like you're a piece of ****!
The customer service has really gone down hill from around 5 year ago when I was regularly banking there. Shame!

Shame they cannot accept Cash

No more counters where you can deal with real people - only the paying in machines which never seem to like my cheques!