NatWest

One of the reasons why I joined. Friendly, reliable, helpful service. I love the fact staff hate seeing customers waiting and they do their utmost to help u quick. Free wifi, get cash app lifesaver!

had to wait in the queue for half and hour to pay my bill and when i checked my app at end of the day that payment had not gone through. worst customer service , advisor didn't even bother to ring me to let me know.

Have to agree with a comment left by Gary below. The staff are struggling to cope with customers and in turn the wait times are over 30 minutes. Stop closing branches Natwest! The queues normally to the door during 11am-3pm best to avoid going at these times.

This branch has become so busy the staff are struggling to handle only reason why is because natwest have closed down 2 of their branches in Leicester. It makes it even worse when you get some businessman who has come to get his loose coins. Waiting time 30-40 mins

This branch have improved a lot. By adding those cash & cheque deposit machine makes it easier to pop in and complete the transaction. Customer services is still slow, improved on restructured but if the machine stops working it’s still awful waiting in queue for hours.

Absolutely awful customer service, very arrogant and rude. Not willing to understand what the customer is asking. Feel angry even giving one star. Staff need to remember they are the workers and not the owners

How can a bank not be open on Saturdays. What are customers who work during the week supposed to do when we need to use the banks services?

I love the customer service here - its super fast and they keep it cool.