HSBC

Excellent service. Had problem resetting online banking, Sharon & Suzanne were great, so efficient inspite of dealing with several other customers at the same time! Both were friendly and extremely good humoured!

Rude/unprofessional Staff and they don’t bother to serve you. I received a letter to visit the branch with proof of address to open a joint account. I went there at 4:10 pm and they were closing at 4:30. Amanda no bother to serve me and listen to me. I’m going to make a complaint as well but it was very disappointing and frustrating experience.

Closes at 2pm. Less and less service all the time. You cant even deposit coins anymore. You have to go to the post office. To deposit notes you have to have them in pristine condition or machine will reject them. What is the point?

I went into HSBC today to close an account and do a transaction! I was made an appointment and asked to take a seat! I say for around 7-8 mins, when Amanda came and asked if she could help me! In the 20-30 minutes I was with her, she sorted my transaction, and explained why I should keep the account! She also gave me good advice on opening another account with the branch and sorted getting the mobile app up and running on my current phone!
All in all she was efficient, competent helpful and very friendly! I even asked what days she worked so I can make sure I come in to see her if I had issues! Thank you Amanda you’re a star!!!

Opening hours that do not suit its customers that work.

That branch is now a Digital Service Branch so no counter service. When I needed to exchange expired bank notes they couldn’t help.
I also had to use their cheque pay in machine (mobile app has a limit for some reasons). I realised that there is only one cheque pay in machine and not at the most obvious place next to other machines. You need to look behind a corner.

Poor service
Lack of staff
Slow so very slow
Prefer old style of banking

This particular branch does not deserve a star unless its for the fact the doors were open. I can see that the need for more staff has been mentioned on previous posts. Lack of customer care needs to be looked at especially with staff that were in the branch today Thursday 20th January 2022 I have never seen anything like it.