Halifax

Desperately needed to pay in a cheque today, left work half an hour early just to come and do this, hit horrendous traffic but ran from my car to the bank to get there with 4 minutes to spare before they closed to arrive and realise they have already closed early!
I only needed to use the machine for the 30 seconds it takes to pay in a cheque, I don't understand why they can't close at 6 which is the time they have advertised on the door that they close at!

An absolute usless staff service i visited Bluewater Halifax on the 27th June 2019. Around 12:30pm . Both staff ladys were busy so my son and I waited until someone will come to see us . Another couple shows up . And the lady who finished first went straight to serve this couple and ignored us . Both staff members did see me when i was waiting. Very disappointed.

Apparently this branch has no longer got a counter service. I had to pay a cheque into my account and the machine didn’t recognise it. I was advised to go to either Gravesend or Dartford to do this.
It’s a bit pointless taking out a service in one branch and then making your customer run around.

Wanted to deposit cash and had to wait 25 minutes as the deposit machine was faulty. The other deposit machine was not working. I was third in a lengthy queue. On asking a member of staff if I could do my transaction over the counter, she simply said "we do not have a counter".

Have used this branch many times before when it was proper bank ie. when there was a counter and staff worked behind it. Will never visit again. Staff anything but polite and helpful

Whats to say, it's a Bank, I like the fact that pre covid, it is open all day Saturday which is handy.

Great customer service 😊 thank you Mel for your help today 👍🏻

Needed to visit the branch Saturday morning. Closed due to covid. Every other bank is managing to open and provide a service for their customers. This is a disgrace. Absolutely no excuse for working a three day week now.

Never open... nearest branch is dartford..
Such a pain as I live a mile from bluewater.. why this branch is never open is a mystery