Santander

Very nice branch. Well laid out. Free, fast wifi.

The staff were very helpful and dealt with what I wanted quickly.

The bank itself is very good, offering fantastic accounts and options, with good online and mobile banking services.

They lose a star because there were 4 spaces for attendants to be serving customers but only 2 serving. Then a member of staff was walking up and down the queue asking if they could help us. I'd much rather they got on one of the two free tills and served us. Also, I felt a little rushed by the cashier I was served by as they were clearly very conscious of the queue, and felt as though I couldn't take any time to think.

Visited the Leamington Spa branch today and was met with a very rude and unhelpful cashier. Rather then helping me with depositing money without account details I received frustration and annoyance from the start. I was shocked with how impatient and I’ll-mannered she was.

Absolutely useless opening times for anyone who has a job. They probably reduced opening times because there were no customers, but there are no customers because of the awful opening times. I had to go for 1 star because I can never actually get into the place.

Despite making numerous visits to the Leamington branch to request copies of old statements the manager assured me that a urgent request to head office had been made. 4 weeks later and finally being able to contact head office it was confirmed that no request was ever made from the branch for the documents. Do not trust the staff at this branch they don't do what they say.

Very poor customer experience. An old account was made dormant in 2014. They wrote again in May stating that they had written (they hadn't) and we're going to transfer the monies to use for good causes unless we closed the account. They stated previous mail had been returned.
On visiting the branch I followed all instructions and had all documentation but was told my wife had to attend as it was a joint account even though they did not require this in the information sent. I therefore had to go in again with my wife.
It seems that their system has not retained our new address, the one they were writing to even in 2014 and before! They also required middle names that were not on our accounts.
I asked for cash, which bamboozled them. I thought it was a bank but they were from another branch and couldn't access coins, but could access notes! Even the manager behind them couldn't, if you can believe it!
So a bank that cannot keep records accurately, tells lies about addresses not being changed and letters returned, will not give you cash and staff with bad attitudes. Couple that with two journeys, two parking charges and an hour or so wasted time.
Don't bank with them. Check the customer ratings and use someone else.

Been with Santander for 11 years. My mortgage, current account,saving account and all my bills managed by them. I could not get an appointment to open an account for my child and been advised to travel 20 miles to be able to sort it out. Truly disappointed. Time to switch and move on l guess!

WAITING ON THE LINE FOR 41MINS AND COUNTING....SUCH TERRIBLE SERVICE!!! HAVE NO CONSIDERATION FOR CUSTOMERS ANYMORE

I have been trying to open an everyday BASIC DEBIT account for 8 months. I keep getting rejected because they claim that Experian cannot provide them with information about me. Well I just bought a house and got a credit from a different bank using a credit report from Experian........ I have been to several branches, they all say they are not trained to deal with this (opening a basic account? surely this would be the most basic procedure, as most banks even do it online now?!), I have been given phone numbers that no one answers, i have been sent to emails that no one replies to. It has been insane and today, after trying again, I have officially given up.