HSBC

We were having trouble booking an appointment to open a partnership bank account with barclays and metro. So on the off chance I walked into HSBC. I managed to get an appointment that day with a Tony Wood. He was brilliant, he walked through with me what we needed to set up the account and so on. We completed opening the account after about an hour and it takes 2 or 3 working days to be open. I would and have recommended HSBC to anyone. I am also transferring my current and savings over to them for being so good and helpful to me and our business.

This is a review for HSBC Business Banking. I never normally write negative reviews. But this really deserves. one. As CEO of a fast-growing online international start-up, I wanted to use HSBC as it claimed to be "the world's local bank". Nothing could be further from the truth. After over three years (41 months!), we still can't use our account. I've calculated me and my team have spent over 200 hours of forms, paperwork, calls, call centres, ridiculous processes, reviews, interviews and SO MUCH stress. We have also lost money just by having an account. I feel like I've been conned. Please trust me and avoid this pain and save yourself hours and stress. I really can't believe they're still in business. Bring on the challenger brands! AVOID, AVOID, AVOID!

In person experience is sub par. Straight forward transactions such as money transfers take an excessive amount of time due to staff taking their sweet time to serve you. All business is done out in the open, on a shared desk with other customers who have walked in, resulting in zero privacy. Thankfully I don't need to do my banking in person often, but if I did I'd avoid this branch at all costs.

Handy location, but as with many banks there are no cashier tills anymore, just self-service cash points.

Ongoing increased fees, zero interest, no customer service. You'll have to find a good reason to bank with HSBC. After 6 weeks of leaving, they still haven't closed the business account. If you're looking for a good customer experience, look elsewhere.

All I wanted was the telephone number of the HSBC branch in Tunbridge Wells - (now cashless, I couldn't change a £50 note today) as I had left something in the bank this morning. But can I get it . No! The only telephone number you can get is for a lady in The Philippines who had never heard of Tunbridge Wells and had no idea how to contact a branch directly. Is there an email address for Tun Wells HSBC?

Like the review from Alex, the business banking unit at HSBC has pretty much shut down, especially during the pandemic. Staff saying they have moved on and can't help... what a load of cr4p this institution is.

Now with their recent letters saying they will be charging for charity and club/association accounts from November 2021, its Zàijiàn to HSBC and hello to the little guy. I look forward to working with the new challenger banks because they deserve their chance too. HSBC's management is inept and stuck in the 1970's. Dream on.

Friendly & great customer service from the staff at this branch. Had issues with my mobile banking & they were able to resolve it in a very timely & pleasant manner.