Metro Bank

I share the same experience with the Bromley branch. Waited 45 minutes without being seen in order to open an account for my 18 year old son. There were 5 members of staff alone at their desk doing nothing. One of them spent 20 minutes attaching a new screen protector and then went away. The 2 members of staff serving other customers went for their lunch break after seeing these customers. The bad experience continued online with my son being rejected for an online account. He cannot have bad credit has he never had an account before. He was just trying to open an account to receive student finances.

When ever you go in Bromley branch if the que is long like today it was going out of the door. Staff are at the main desk chatting to each other laughing 2 members chatting laughing 1 person at the till serving 4 desks. Why can't they just serve people.

Hi it’s a bank with a bad management, I went today to open a business account at the branch I juts walk in and ask for open one,
The staff member get up from his empty desk and said they don’t have the time for it, I reply it’s 4 empty desk with people doing nothing and you don’t have the time ???
It’s a shame and that’s way busyness are affected.

The worst customer service on the bank in Bromley,
To get the access to my safe box, they took my Name and phone number n said will call you, then they call me after 20 minutes asking me to make my way back to the bank, it took for me to come to bank 12 minutes,
They said we can wait only 10 minutes to come back. Then I have to waited 2 hours to take me in,
In the bank aren’t busy at all,
They made me very upset and angry,
Never again to this branch.

I wish I could give zero stars. Metro bank are so incompetent. I moved house in July and the so called business manager Emma Rabarts did not update my address despite emailing for MONTHS. I now want to discuss a loan and the person who is in charge of business accounts does not have a phone number on the system. Customer service have emailed him to call me and yet no response. You call the branch and it goes to Customer service. Closing my account ASAP. Account moved to mettle who are A1 thus far.
**Do NOT open a business account with metro bank. **

Very helpful staff Emilio in particular really tried his best to help me with my bank account.

I know a lot of people have given bad reviews but I honestly have not experienced bad customer service. Yes the lines are long and yes the systems are slow but so is pretty much every bank on the high street now a days. From my personal experience, I don't go in there if I know I'm in a rush and stay patient and calm while waiting. I am happy with the service I have received from the staff who have served me. The bank opens 7 days a week, which is a life saver to someone who works un sociable hours.

If you are considering this bank for in person service please do not waste your time. The absolute worse experience I have had at any bank and it isnt even close. And that is saying something because the customer service standard at the competitors isnt exactly elite.

I had over an hr of my time wasted trying to open an account in person. After confirming at the very start of the appointment that I would indeed be eligible and patiently waiting for them to scan documents that were not even necessary to scan I was told after an hr plus of waiting that I could not open an account.

I had to explain to a manager that I was in fact eligible and that it was in fact confirmed by them themselves that I was. They admitted it was completely their fault as they did not have a basic understanding of the UK rules. I left immediately after that.

I repeat please DO NOT use a bank that doesn't even have a baseline understanding of the country it is operating in. Worst bank ever. ESPECIALLY for in person service.