Santander

The website says contact your branch if you are interested in the product being advertised, this turns out to be impossible. Santander is so embarrassed about its staff and products you cannot even call your local branch to book the appointment they say you need !

VERY POOR AND NEGLIGENT SERVICE: Tried to close my Santander Account 123 account, mini saver and credit card accounts in late 2014. They had given my husband very poor service so I decided to vote with my feet.

I called in as I was very ill (chronic kidney infection). I was told that they could not close it over the telephone, instead I had to visit the branch, or write a letter. I wrote a letter and posted it.

I assumed all was fine and forgot about it as was rather busy having major surgeries the following year. In April 2016 I received a letter advising that: the 123 Account had never closed and that they had continued to charge me the £2 then £3 monthly fee; had reported this underpayment to the credit authorities; and passed it to the debt collection team.

I spoke with the debt collection team who apologised profusely for the oversight; it was agreed to close all accounts and advise the debt collection team that it was an error.

I received another request from debt collection team 6 weeks later. THE SAME ISSUE. The accounts were never closed. Again I spoke with the debt collection team and requested customer services as I wanted to make a formal complaint. He agreed he would close all the accounts and send me a cheque for the amount I should have been given at the time of the closure. He also said he would update the credit authorities. I received the cheque and again assumed everything completed as agreed.

NOT SO. I found out this week that they never alerted the credit authorities in regard to their error and it has severely affected my credit score. Lets hope they can sort it out or they will be speaking with my solicitor.

No cash machine?!

This bank is an absolute disgrace. Cash machines don't work, only ONE person serving. Staff couldnt care less. Will be closing my account on Monday. An embarrassment to the British high street.

We always find staff friendly and helpful, and they recognise us now which is great. They have helped us with a range of services.

Polite and helpful staff. I have made some great investments using their services. Very pleased 😊

I think that Santander bank is brilliant they have always looked after me and my wife when she was alive very well the staff are always friendly and they have great customer relations well done Santander

Had an appointment today with James, so my son could set up a 123 mini account. He Interacted very well with my son, spoke clearly, remained polite and respectful throughout, with very clear instructions. Thanks James 😊