Barclays Bank

Myself and my family have been with the Balham branch for a number of years. The staff are always friendly and helpful and try to make sure that you can be seen quickly. The only downside is that Marcus, the best personal banker has been moved to tooting.

Every time there are huge queues. Typically, only one desk works and several bank employees are hanging around and offering to help rather than simply sit down and serve the clients. The bank closes a few minutes before the end of working hours, which is unpleasant because anyway the bank branch's working time ends before the end of the normal business day, and clients often have to go out of work to catch the last working minutes of that bank branch . It is quite unpleasant to try to do the job at this bank branch.

Balham barclays I can not believe they get away with the terrible service and rudeness.
I went in to this branch at aproxly 1pm today I just needed to pay some money in. I would have liked to of paid it in to one of the machines but haven't done before. So was hoping the floor staff would help. There was one indian lady on shop/branch floor but one of her friends had come in and they where chatting away (having a good old catch up) so just had to wait at the counter it was very slow but not many waiting plus two counters open. I had been waiting a while and this indian woman said good bye to her friend and came over to me as she could See I had money in my hand and now asks if she could help me. I explained to her I have been waiting some time as had others while she socialised. And customers where waitting. I am now next inline for the counter. Clearly know one looks at the cctv if they even have it. This woman is being paid to do a job, that she's isn't she should be sacked along with the branch manager as they clearly don't care. Do Barclays not have area managers. How can this be allowed to happen. Score for customer service 0

So poor. The staff need to stop chit-chatting with the customers or entertaining their small talk. One guy was telling the bank clerk about his problems. It was pathetic and a total waste of everyone's time.

Now I have to say this is not where I do my personal banking. However, my parents do and so I’ve been here several times. The staff have always been pleasant and we saw a business manager who was great too. However, I need to mention one name - and that is a lady called Mary. My dad adores her- and each time I have met her- I have to say I agree. A few words to describe Mary- lovely, polite, considerate, friendly, knowledgeable, efficient, chirpy and altogether marvellous. The 5 stars are really for her. Generally though I’m re- thinking my banking as Barclays seem really good. On the advice of my dad- I checked them out for home insurance a few years ago and even since then have been with them- they beat More Than and Direct Line!! I was amazed!! I must admit I haven’t made a claim but when changing details etc, Barclays are v helpful. I should take some photos really. I will post done on my next visit. They have lovely facilities for people with mobility issues.

I have been to the bank a few times and each time has been a really nice experience.

Today in particular I came early because I had something I needed to put into the bank and despite the customer service till not being open yet. Despite this they had let me in the bank and helped me straight away leaving me shocked but relieved I could get it done as I had to work shortly.

I am truly grateful for their help and for always taking time to help their customers and are patient with us.

Thank you so much :)

Excellent service waited a few minutes. However served by an advisor who remember me from the 80s.

Very pleasant and the other staff were great. All used to work in Tooting . 5 out of 5.
Hopefully all the staff will move to better position,as this branch closes.

Got a letter this morning that Balham Barclays is closing. I never felt such glee in all my life. Only thing that will be missed is the Cash machines with the touch pad to withdraw cash (something I wish could be maintained somehow).

As for the staff as stated by many, rude, entitled and unprofessional. Specially the rotund blonde round the back who can now take up her true calling of eating pies professionally.

Barclays do yourself a favour unless you are going to send the to other branches to prepare them for closing send these people to where they belong....the unemployment line.

Only one I would say worth keeping is the young Somalian/Etheopean/Eritrean lad. Seems a good sort and very helpful and attentive, so much so, compared to the other "staff".