Halifax

My local bank for 30yrs plus and the staff have always been great. The app is also excellent and can deposit cheques.

Don't use the counter as the staff don't know the definition of GDPR. Asked for a balance for my ISA to be printed and the clerk proceed to blurt out how much I have in the account in front of other customers. Madness

Following on from this we have had another incident where my card and cash got stuck in the deposit machine. No funds were added to my account and I had to wait forever for help. Really incompetent. When the issue was resolved they once again breached GDPR by shouting out how much money I was depositing.

When filing a complaint they claim to have called you to discuss it but they haven't.

I'm now in the process of moving all my money to a different bank (and going fully online so I dont have to deal with anothet human face-to-face). Staff are rude, don't care and make things very difficult

This is the worst Halifax in the fylde coast staff are always rude and very argumentative.

very helpful staff good service

Went it to change some details, waited at customer services for quite a while, and despite staff looking over at me, then avoiding eye contact, no one came over. Not the first time it's happened either. Just not a great banking experience, but I suppose they want you to do everything online now anyway. I'll use santander from now on, their customer service is generally better

Conflicting advise given everytime I visit. I seriously believe they are completely incompetent in this branch and find accessing the branch via phone or in person ridiculously difficult to do.

Nice friendly and helpful staff. Always make you feel welcome and important. And are always willing to help

9.30 until 14.00 opening times
Do banks live in the real world
How can i deposit money into my account via cash with these hours?