Lloyds Bank

SHOCKING SERVICE. My sister came to this branch with our elderly (blind)father to transfer some of his money from one of his accounts to another. My sister put in our fathers bank card and went to enter his pin number when the rude cashier said to her "is this your bank card?" my sister said "no its my dads" i will have to enter his pin number as he is blind of which the cashier said "i cannot allow you to do that as the card could have been stolen??? My father said the card is mine and i give permission for my daughter to enter my pin number. The cashier asked him if he had ID for example driving licence??? (dad is blind) or a passport to which my dad replied no but i have a library card. (dad reads audio books) the cashier would not except this. My father left feeling very humiliated and upset (he is 87) My sister took him to another lloyds branch in leicestershire and had no problems with entering his pin number in fact the cashier was very helpful . I feel very angry with the way our father was treated this was discrimination and feel that the cashier clearly needs further training on dealing with people with disabilities.( by the way My father has banked with this branch for years ).......and NO we wont be taking him here again.

Don't waste your time going here.. certainly don't take time out of work to fit in with their 9-3 hours! Just don't bother..
Unless you want everyone to know how much money you've got, then they can help you with that....

We resorted to going into this branch as the customer service online and via telephone is non-existent.
I was ignored for over an hour each time on chat & didn't receive one iota of help. My son had enough and it wasn't hard to see why..

You call, only to either get cut off, or spend forever on hold due to the "Extremely large volumes of calls and unusually long wait times" - but not so according to the woman in branch, she's "never had any problems" - good for her. However, other than demonstrating her sarcastic tone from the get-go this tidbit of info was of no help to me.

When asking if she could tell me what the error code was, or why online payments were repeatedly unsuccessful online she declared "it's nothing i do with us, you need to ring up" again - helpful...
She did suggest "it might be because you need to show ID in branch" however "might be" doesn't really mean anything. I offered to show the screenshot of the code to confirm either way - however she wasn't interested.

I had a bagful of ID, again, not interested, she just fixated on the one peice of ID that ran out 2 mo ago and the other we would never be able to produce. However a birth certificate "may" be accepted - the same one that was perfectly fine for opening the account of course..
I'm assuming she didn't know what ID was actually needed as I failed to get a definitive answer, yet when I asked if anyone at all in there could help me the answer was 'no'. Bizarre.

I genuinely don't know what they do in there other than take your money as they clearly don't want to be of any real help whatsoever and just want to fob you off on the useless call center, making you someone else's problem.

I did ask if she thought it acceptable to tell me to ring up, where I'd already spent night after night, hour upon hour in a vain attempt to speak to someone (and now get no help in the branch either), but of course nothing I said made a difference, but then what did she care, after all she'd never had a problem...

Placating me with "at least it's not lost [the money], you know where it is" does nothing to resolve the situation, and frankly it might as well be lost because we can't get to it..

What I found most disgusting was her deeming it perfectly acceptable to announce the balance of my son's account in earshot of everyone including staff on both counters, the customers behind us in the queue and anyone else who happened to be in there. I didn't ask for the balance, I knew what it was, so I have no idea what she stood to gain by saying it, its just an awful abuse of her position of trust.
Needless to say this did nothing to calm the situation and only frustrated and angered me more. A massively unprofessional act.

The sooner we close all accounts with Lloyd's the better. They've taken every ounce of patience I had and totally lost my trust.

Called in this morning with my Mother to sort out a payment problem even though she was just visiting and normally banks elsewhere.
The service we were given was excellent and very understanding.
Thanks Emily

Quite busy and had to queue for 15-20 minutes. Only 2 out of 4 cashiers in operation, although a bank staff member apologised for the wait which was due to staff illness. Everyone was polite and efficient.

Joanne. 5 ****thank you , never been in a bank and had that much help before. Above and beyond , so helpful ,I would like the management to know how happy I was with this person
Thank you

Service is rubbish. I tried to open a bank account and as a proof of address they need an employment reference letter which I gladly presented to them. They then said that they won't be able to accept it because they thought I had forged it because it didn't look like an "original". I said "that's the document they sent to me what am I supposed to do?" to which they replied "tell your employer (which is a highly reputable company) to send it by post" . I said the paper will be exactly the same to which they disagreed and did not proceed with opening my account.

Tried to submit documents online to open a new account, the website tells you that you can do this online but there is no function for it. I planned to go in, but the branch opens 9-3:30, and I work 9-5 so its not easy to do. Tried to call for help and the automated service said due to the nature of the call they would not answer. Not sure what I'm supposed to do here.

Hi l have just have spoke to Lloyds Bank asking why coalville branch not open head office said they did not known they were closed as l explained to them it's been closed since Tuesday they say they did not known how can head office not known one of there branches not open the only people who known are the people who go all the way down there and see closed on the door where is the customer service .NONE