Halifax

Always a long queue, and always asked to make an appointment to come back another time. This time I was looking to open a new account for a teenager. Rather than wait 2 weeks for the next available appointment, I popped into HSBC instead and they sorted it out immediately. The difference in customer service was very noticeable...

I took all my documents in to change my name and the member of staff looked through them and typed up some things on the system said it was done. But, I received no notification and the name on my account stayed the same! I rang and they said give it time.. but, two months later and nothing, no change. I waited another two months and rang again and I was surprised to hear there was nothing on the system to say I'd been there. I had to email to complain and they ended up giving me recompense six months later. Wish she'd just told me the computer system was down when I went in. At least I would have had an inkling that it might not go through... Waste of my time unfortunately!

Open between 9:30am and 3:30pm weekdays and shut all weekend. Halifax bank in a time when all businesses are open LONGER to be more convenient have gone the complete opposite way. Think I'll take my business elsewhere.

This branch really is awful. Three members of my household have had significant problems. My daughter and myself both received compensation when we were found to have been incorrectly advised and treated. We have just filed two complaints for my son. He was unable to access his online banking and was told to visit the branch. He did this on two separate occasions with all his documentation, identification etc. They told him they couldn't help and he'd have to ring online banking. The woman assistant just walked off and didn't come back to my son. The manager didn't help either. Sorry West Bridgford but you show no desire whatsoever to help your customers. Whatever happened to service with a smile?

Couldn't even do a bank transfer with my my money . .... very disappointed in your service phone service useless and in the store sane story. I want my money .

Massive queue about 15 ppl wanting 3 staff..VERY SLOW 😶

Went into my local branch in West Bridgford today 29/3/21 at around 12.40 and was greeted by a rude member of staff who told me to pull up my mask, and when i told her i had breathing difficulties due to underling medical conditions, she then ignored me, then preceded to tell me about her medical conditions. Disgraceful attitude and appalling behavior and left me feeling upset and discriminated against. I will be perusing the complaints procedure with the upmost vigor.

OMG I've lost count how many times I've walked out raging with this branch. So this is now a bank you cant draw a few grand out of, and now can't hand in more than 200 pounds in change. Truly ridiculous. Banks are literally doing naff all for the customers. I am so close to leaving. In fact I'm doing it. Raging again.