Barclays Bank

I wanted to open savings accounts for my Grandchildren and was told I could "pop into any branch" to do that , just take along birth certificates. I did just that this morning and arrived at 9am to be told that I needed an appointment. Doesn't say that online, on the banks website or when I called customer services. The person I saw in branch said that someone hadn't arrived for their 9am appointment as yet so if I wanted to wait for 10 mins if they didn't arrive I would be seen. At 11 mins past 9 I was told that the person had been phoned and they were "on their way" so I wouldn't be seen after all. So someone doesn't turn up for a 9am appointment and is still only "on their way" at 9.11, but I am standing there ready and waiting and wont be seen. Had they taken me in at 9am when I arrived I would already have been almost finished, I'm sure!!!!!!!! My family and I all have current and saving accounts with Barclays, my Husband and I being loyal customers for well over 30 years - think its time for a change to a bank that appreciates its customers and who also gives out true information. Waste of time. Bet the person who was late for the appointment never turned up. Not to self: 9am appointment - turn up when you feel like it.

I am not a customer any more, but my 80 year old father has been loyal to this awful bank from year dot!! His local branch in Maidstone certainly seems to live up to its poor reputation. He visited today wishing to pay off the balance on a credit card of my husbands'. Three people he spoke to said "they did not know how to do this". "The screens too small to do this". It should have been a basic transaction. He was then told that he would have to wait until the Manager comes in at 9.30am. Eventually someone made the transfer, but decided it would be a good idea to ask "why are you paying off your son-in-laws" credit card?" My father awkwardly joked about 'bank of mum & dad'. She then remarked that "surely he is old enough to pay his own debts, isn't he?" Is this how Barclays train their staff?? It is irrelevant & personal as to the reason you are transferring your own money! What right has a member of staff got to make a negative judgement on something she knows nothing about? Elderly people do not always have credit cards, but they are useful for extra insurance to pay for holidays etc. People transfer money as gifts (as per government tax guidelines). People have to pay out for unexpected private health care. How do these rude people ever get jobs in places that involve customer service?? Strongly recommending my father removes all accounts/investments with them!

Been a customer of Barclays for nearly 30 years and have always found the eastbourne branch helpful and polite. But the one in maidstone is a different story. Basically, if you have the app, they'll tell you to use the app instead of going in to the store, if you don't have the app, you will be repeatedly told to download the app and use that instead of going in to the store. Very unhelpful and sarcastic staff.

This branch is the worst experience I have had in banking history. First I been told im in a wrong que for a address change, then they said they call me when they are ready, never called, then lied and sad they did. Ive spent an hour at the bank to change the address. My opinion there is too little staff to run this branch efficiently.

I arrived in a panic & feeling very worried indeed. I received a warm welcome from Lorrain who couldn't have been more helpful, calming & reassuring. I was immediately booked in for an appointment to see an advisor. I saw Amarjit who solved my query extremely efficiently & was also extremely personable like his colleague. Both Lorrain & Amarjit were extremely knowledgeable as well as demonstrating exceptional customer care. I arrived in a state of high anxiety & left feeling extremely relieved, very well informed & with my problem completely resolved. So thank you Lorrain & Amarjit very much indeed. I will also write to their manager imminently.

The staff they don't know what to do when you ask them some questions

My brother had an account at the high street branch but i think that was closed, so assume his account will now be here. He is staying with his daughter in SA And has tried for the past 4 years to get his address changed. No reply to the many letter he and I have written. Tried phoning but they made him hold on so long that he ran out if credit on his phone. He also tried filling out the prescribed form and posting it to the Leicester address and still no reply. I wrote to them proving all required information on the form and also received no reply. Very dissatisfied with the service, i cant believe that my ketters sent to bith addresses and thise sent from South Africa have all gone missing!!

After being a customer for 25 years trying to get any form of help or service from Barclays Bank has been a total let down. Queue times, support, service and being told one thing, to be offered something completely different are just a few of the many things I am unhappy about. Their business banking is slightly bette, in that the account options, turn around times and account managers do what they say they will do. however, for personal banking, including loans and mortgages the service is nothing short of embarrassing. Even trying to get an appointment with an advisor is difficult. The last straw was being promised a mortgage appointment within three days, but this actually being 3 weeks. To then be informed what was required to apply for a mortgage which I submitted as requested. This, however was done through a broker with Barclays rather than through Barclays direct, due to the excessive wait times. The mortgage was declined by the underwriters due to income from my retained profits not being sufficient, although a Barclays advisor had calculated all of this for me before I submitted the application. Jason Raggatt then simply washed his hands of the case, saying as I had gone through a broker he couldn’t even look at the application. Unfortunately, this is the problem when dealing with such a large organisation. What a shame. I will now have to go through the pain and hard work of changing three business account, 2 personal accounts, a loan and savings to a different bank. My advice, would be to save yourself the future trouble and look to bank elsewhere.