TSB Bank

Tsb Basingstoke branch is racist . A racist lady who was at the reception pressed the panic button on me . I haven't done anything to her .All I wanted was to change my address .in the meanwhile she clicked on panic button requesting help ! I closed my account with immediate effect . The same old racist person with the help of her racist manager closed my account . I made a complaint to TSb,they promised to look into the matter but they never did .
I will never forget that day .

Appalling banking experience, unhelpful, uncaring, obstructive and unsympathetic, ended up getting help from a staff member from Metro bank (from across the road) who I also bank with, who came into the TSB bank with me to help me to get the TSB to hand over my money and close my account.
It speaks volumes when a competitor of the TSB has to help you to get the TSB to do their job.
I will never bank with them again
Avoid.

Staff is very polite, but whole banks sucks.. They need to do something about their online security, currently is on very very low level.. If you pay online, you have pretty good chances to block your card. First I got my card blocked when I tried to purchase online for £506, then my app got blocked when I tried to send
£6 my friend. And now they declined my card online 2 times, but my money is on pending orders (I'm about to pay something that I didn't buy) . I called them and they told me 2 different stories from help desk and from security help. At the end I needed to call the Seller that I've not paid, but still paid and to send them my card details, so the The Seller can confirm my details to them, that they will not take money out of my account, so they can cancel pending orders which is caused by faulty system of payment in TSB bank at the first place. . They actually told me to give to Seller my bank details so the Seller can send fax to them and tell them "we don't want money from this guy, here are the bank details of you client" so they can cancel my payment.. Now, sitting in my room, I don't know will I cry or laugh..

Their systems can’t even get a joint bank statement to have both account holder names on them! Called customer services who said they would send modified statements to me and they just sent me the same statements I already had. What hope is there for more complicated banking actions with TSB?!

Love tab staff very helpful and allways help customers

Very poor customer experience. Calls to branch go straight to a recorded message telling you to visit their website or call their main number. Neither allow you to speak to a person without a pre-existing account number. I even tried to go to the branch over lunch and it was closed! When you do eventually manage to get an appointment the branch staff are actually very helpful, its just a painful journey to make contact.

Came in today to get a debit card and the staff was honestly very helpful and kind, especially the lady that opened my account. She deserves a raise 😹

The tsb bank is good and the Service you get is great the staff all way go out the way to help you but Member staff who may laugthet at the bank he all get cup off coffees .