NatWest

I’m giving four stars because, well it’s a bit of a mixed bag here. I have been using this branch a lot since the pandemic started, and I think there’s been a huge improvement. Most of the staff are lovely, although some do erm need some people skills training 🤭

Visited tooting NatWest today. The staff especially Rak were really helpful and made our cost as smooth as possible. Thank you so much for your help and assistance.

Very poor customer service, unprofessional staff, not willing to help when need assistance. Very disappointed with being their customer

🤣respectfully a funny branch. I see that the staff do try, I appreciate that. But I find customer service to be rude, like my experience with two workers across different times, I’ve had to tell them to not interrupt me. Lack of basic manners man :/. Think training is needed here. I’d appreciate if they could let the customers speak, and to be open minded.

Having used many banks over the years I can safely say that my experience using Nat West Tooting was most certainly the best. I was greeted my friendly staff who attended to my enquiry and they took time to ensure that I had a clear understanding of their accounts. On leaving I was thanked for my custom. I left the premises feeling very pleased with my visit. The staff are a credit to Nat West.

I opened account online for my son. I only went to give documents for proving ID and address. Now staff requested Birth Certificate which was said U cannot prove to be a mother..in general children takes after father surname and my case my kids have both surname of ours. And I'm a existing customer which already has this child account attach to my account so are they stupid? Because I even open an adapt account for my eldest son at other branch and there was no need for that matter of all hassle. Basically he didn't want to do it. I had to come back the next day. I gave birth certificate. I have been waiting for 3 weeks I didn't receive no response or email back from Natwest. Then I raised my concern in webchat progress of application. Staff said there is nothing on the record at all. Basically this people of this branch just absolutely useless. Do I have to make a new application because it supposed to be valid only a month....

Reading the other reviews I was sceptical but they are nonsense! Extremely good customer service upon entry. The gentleman greating customers was able to help me with my request and made it a smooth process. Happy to use this as my local branch now.

Ignorant and rude staff , English not understandable. Should call it Tandoori not Tooting branch