HSBC Bank

HSBC started loosing the great brand's name! Previously I was very disappointed with Ealing Business branch. Few times I was refused to be served due to my signature (what?) - my face is my signature. Despite this experience in Ealing I started using Richmond and opened Business Account! Years ago. 10 days ago I spoke with Telephone banking team which refused me to update my details over the phone. Fair enough. They encourage me to send a letter to Richmond Branch Manager to update my details with all references from Telephone banking team.
This morning I had to call to this branch to make sure that my address have been changed - I was asked probably 30 questions about my business account. My question was: have you received my letter? Everything was tracked - they received on Thursday 22 of March. At first attempt the lady in Business Banking told me that the letter was not received, then it was received, then my letter is being processed by the head office. As the best escape I was offered the same stupid offer: issue a complaint with our complaint department! I need to pay wages, not writing complaints.
However the story continued again with a Telephone Banking team. Who even told me that my letter was not received OR declined at the branch by the manager!!!
Whom I need to trust?
I called again to telephone banking to ask if I can speak to the manager who advised me what to do. Obviously - the lady who was asking me same security questions was able to block me on telephone banking, by telling me that I did not pass security when I answered same 3 security questions over and over again!
NOW I HAVE TO FLY 3000km to make an amendment face-to-face!
Such unprofessional and bad service - bad is too good to be called! The worst!
Get different bank, not HSBC!

Had an appointment to open my bank account here, and the one-on-one service felt really sincere and earnest. Mr. Noel took his time and made sure to answer any questions I had, a rarity I appreciate as I’m used to being rushed out the moment I’m given the bare minimum of what’s needed especially when the bank is busy. Was surprised to receive such patient, quality customer service after reading all of the so-so reviews here. Thank you very much.

"No counter service on Saturday" small sign printed on A4 only visible when at the counter.
When asked how I could pay in cash she said to return during the week, when I explained I work during the work (as everyone does) she said she couldn't help any more.
Also you HAVE to fill in a deposit slip for cheques, why? not with other banks
Oh and very long queue with only 1 counter open.

I had a great visit today (I needed to get my internet pin code reset and a new OTP device).
Staff was friendly, efficient and very helpful and answered all my questions and helped me setup a secondary savings account on the spot too. In and out in 15-20mins

At least 4 members of staff but no counter so they can’t do anything!? What is the point even having a branch if you have to travel an hour for any banking services?

Absolutely appalling service! Waited over 10 minutes before one of the staff appeared from behind a locked door and was then completely ignored in favour of two other customers who had just wandered in. If HSBC cared they would ensure staff understood the importance of good customer service... but they obviously don't care! May as well close the branch and have done with it!

Absolutely horrible horrible treatment.
An agent named SIMA she did now allow for me to translate for my friend over the phone like i always do! My friend was at the branch with all relevant documents but because her English is not that fluent to solve her problems and at many HSBC branches or over the phone we were able to work this way, i help her with interpreting.
SIMA started telling me that I have to come to the Branch in Richmond- what kind of unnecessary and unreasonable request is that? We have never been asked to do that by HSBC at any time before - why was she so rude to me over the phone because I couldn’t be there and I’m not even the card holder. Then she just left the phone and my friend there without solving anything in the branch.
Disgusting behaviour!! HSBC has a good reputation but agents like will ruin it i am telling you! Both my friends are Premier Members at HSBC and do not deserve to be treated this way.

My mom went to withdraw money to this branch and received 20 pound short. We have contacted the bank on the chat as the branch was close thinking they would for sure found the error on the Atm. They told me they would refund and investigate, now after one month they said there was not error. Still we were given 20 pound short. Will move her account to barclays. AVOID THIS COMPANY