TSB Bank

Really bad experience. The staff is very rude and not helpful at all. They don't know what they are doing at all. I had to visit this branch 3 times just in order to get the correct ID photocopied correctly. Rebecca and Tessa were the worst bank staff I've ever encountered. Especially Tessa, who though she knew it all but she didn't. She refused to follow the instructions on the letter I received from TSB online account opening team. It delayed the whole process and caused so much trouble. Absolutely AVOID this branch and save yourself some time.

Jon was absolutely brilliant with helping with an account. Even skipped his normal lunch time to help. Very friendly patient and professional. The CEO needs to put his hand in his pocket and thank the staff.

I had a very pleasant and friendly experience when I visited the TSB Croydon Branch couple days ago. I went there to open a new bank account and I was impressed with the staff knowledge and excellent customer service. I would like to send a special thanks to Fareed Ahmed and Jackie Bamfo. Best regards.

The customer service I received from Julia Edwards gave was excellent. She walked me through the process of opening an account and gave me information about various products which helped me decide what was best for me.

I've had a horrible experience with TSB. Customer services misinformed me by phone and told me a branch could help with my issue. The branch weren't able to help even after calling HO for advice and I've lost 2.5 hours and £6.50 in travel costs.

They have been consistently awful over the last year's I've been with them.

DO NOT use this bank, save yourself the misery of their incompetence.

On the 3rd of may I experienced discrimination by a TSB worker called Sharron.

I am a new customer and I came into branch to withdraw money for my rent and food shopping. As my PIN number never arrived I had 2 forms of ID and my banking card on hand.

She then said I can only get £300 as I don’t have my PIN number and then when I requested to get more money she starting asking me weird questions and starting doubting where my money had come from which I explained to Sharon where I got the money.

I was wearing a tracksuit and I came with my friend and we was both wearing tracksuits. Then she mentions that she has to double check with the manager as she has to do a fraud check on the payment and she was speaking with a rude tone and I felt that she was targeting me.

I have witnessed Sharon serve other customers weigh respect but I’m not sure why she felt the need to talk to me in a rude manner.

I felt distressed, upset and discriminated by Sharon and she has caused me so much inconvenience and hassle for no reason. I wish to escalate this further.

Thanks
Ali

Well, a lady has no understanding in customer's concern when it come due deaf communication and have kind ask if could write down to made Me understand but she didn't carry on talk without write down

on that day Monday I wasn't happy with thier oh well...

TSB is preventing customers from spending their own money on cryptocurrencys now. This is a very bad and greedy practice to tell customers what they should and shouldn’t spend money on which they’ve worked for.