United Trust Bank

We have been waiting for nearly 6 months for the completion of a bridging loan with UTB. We are still chasing them everyday for an update. That's after providing them with all the requested documents- which they only ask for a few at a time. I'll update the rating once the completion takes place if ever...

Lacks the usability of more established banks. I set up a 1 year fixed saver which gave 14 days to deposit the money. Unlike most banks I had to wait for my online username and password to be received by post. This took 10 days to arrive.

I then deposited some money into the account and it still isn't showing within my online account 2 days later. Astonishing given most banks are instantaneous these days. Have called customer services who say they have a high volume of money incoming but does it really take more than 2 days (and counting) to show in your account. Points to an outdated user system.

Worst experience. They took away all my money and then asking for more money for refund. Rather threatened me. Fraudulent. I lost my Rs 40,000 and they also stole my salary of Rs 3,00,000

Not so great so far. I received a payment along with all fees that are needed to be paid. I don't have any other account. I use mainly cash because I am freelance teacher.
I have the money in my unified account, but cannot use it to pay their OTP! It is stupid!
Again, I DO NOT HAVE A LOCAL BANK ACCOUNT! No other options?

We took out a bridging loan, and they couldn’t be more helpful. However when we wanted to pay it back they couldn’t be more useless. They were slow to respond and as we supplied the information they requested, they just asked for more. All the time they delayed the redemption they continued to add interest daily. We will never use them again. They are not to be trusted.

Louisa and Stevie have both been amazing, it was pretty stressful with delays from the surveyor but they made it a lot easier to keep the keep the client calm etc.

We managed to get the application completed in 20 days with a full valuation and just 2 days after receipt of the valuation report!! Great work :)

I took out a three year bond for my partner who
had Alzheimer’s disease. I had LPOA. On the
24th July, last year, 2021, he died. On the 9th August , I confirmed by letter, that he had died and enclosed a copy of his Death Certificate.
I received no acknowledgment and, despite my request, the Death Certificate was not returned.
On the 30th December 2021, I forwarded them the “Grant of Probate Certificate” instructing them to transfer the Bond into my name. Heard
NOTHING! On the 25th January, I rang and spoke to “Jack”. He stated UTB had not received the Certificate. I then sent off another Certificate that day, registered post. AGAIN NOTHING. Have rung this morning and spoke to “Amy”. She had to search to find out that they had received the Certificate on the 26th. “Why has no one contacted me”? She could not give a reason and I said I wished to raise a complaint.
She said a Manager would ring me back straightaway. 1.5 hours later NOTHING.
AFTER THE LOSS OF YOUR PARTNER, YOU WOULD HOPE THAT THEY WOULD DEAL WITH THIS MATTER SENSITIVELY, WITH COMPASSION. Disgusting behaviour. If I do not receive a phone call before close of business today, I will be contacting the media concerning this Bank’s ethics.
I would add that all the other Banks I have had to deal with, responded immediately and any monies due were deposited in my Bank forthwith.
UPDATE: The Bank have spoken with me twice today and all my concerns resolved. I am confident that I will have no further negative issues with them.

UPDATE:

SLOW! Appallingly slow. First Mortgage agreed March. Finalised in August. Dreadful manual process where every piece of paperwork must be scrutinised, checked and rechecked. Expect weeks between enquiries and that’s after you get the broker to move.

They’re quite amateurish and when you do finalise the the mortgage all you get is half an A4 letter with amount you owe and timescale. That’s it.

We’ll leave them in 22 months and put it down to experience but a real cold, strange bank.