HSBC

I think HSBC is from another era. The conditions are really worst. Not sure why anyone would open an account here. I am stuck with them for so many years and can't wait to be able to get rid of them.

Wow! Thank to M. Duda (I hope I got that right) for helping me with an account set up. Very satisfied, very helpful. Not as quick as I was spoiled by the internet-banking, but 30 minutes to get an account in a high-street bank is cool. Thanks!

Awful branch, service is useless as anything. Wasted 2 hours there waiting and left without resolving my issue. Only 2-3 members of staff who takes their time even to walk. Would not recommend to open an account here as well. Bureaucracy is over the roof. Use better one of the online banks such as Revolut or Monzo. You will thank me later!

The worst customer service and incompentent staff I have ever come across. Staff don't know anything about HSBC products being offered, things as simple as HSBC credit cards for which the young lady said they didn't offer, the branch manager walks around aimlessly and there is favoritism which different customers walking in as if it is a family affair.

I thought an issue was resolved in branch only to find out 2-3 weeks later they hadn't sent of the paper works/processed anything.

A very useless branch. Might as well do everything online.

Could there be a worst branch in London? Placed on a waiting list by 'door man' (3 ahead), then random people just get served.
(Overhead the client rep saying she doesn't know how to do a current account switch, so didn't see me).

After 30min wait asked the doorman what's happening as random people get served. Still 3 ahead. Told him I was ahead of the lady being served and he said she went out and came back. ( I actually asked him to give me a time slot so I can pop out and run an errand).
Door man said "run your errand and I keep you on list". Back after 20mins with same people waiting. #SMH After another 15mins saw a client rep.

Two client reps serving 1 boy and his mum (new account opening?), that took over 50mins, like they're having a casual chat over nothing. Overheard the rep telling them "If you have issues paying an overdraft you can call xyz." Seriously!!?? Why not live within your means like the rest of the people that work?
Whole place became a waiting room due to some over privileged clients acting like they banking at Coutts.

[Update 22Sep22] So after waiting almost 3 weeks for my current account switch, I called HSBC to check what's the delay. Turns out nothing was inputted for the switch to happen. I literally queued up for nothing.

This branch needs to be shut down or staff replaced. Total sh!t-h0le!!!!

Right on the high street. Be careful when using ATM machines outside.
Close to west Croydon overground train station.
Adjacent to Witgift shopping centre.
Gets really crowded on a peak time. Always have some extra time when visiting.
You can park car at house of Fraser building parking.

For a person who had newly moved UK, I had a great experience in opening my first UK bank account. I was guided perfectly on the documents required and they allow walk-in requests, unlike all the other major banks which given insanely delayed appointment dates. A huge shout-out Mr. Ramy who was very polite, helpful and quick at his work. I was very pleased with his service (Our lives would be easier, if all banks' employees are like him!)

Out of four pay-in machines, three were not working when I arrived and the fourth one broke while I was waiting in the queue. 40 mins to accomplish a simple transaction. The highest level of incompetence from the managing staff. Why were they hired at all?