Barclays Bank

Historical and one of the first to introduce a cash machine I think it was to end Q in and make cash easily available, but ☺️this is more than a bank,, A service provider.

Barclays is constantly keeping me in the loop about things. I have been banking with them for 6.5 years and I have never had any complaints. Recently went in and had the best customer service from the little guy with the blue eyes and cute locks. Funny guy, very helpful and nice.
Definitely going back to ask him for his number.

Very disappointed.
The cash machine have big problems.
When i click return the card, the card cannot come out. It juat come out little bit, until finger can touch. I can't clip the card out.
Now the card been take over by thr machine again. It is really not good at all.

ABSOLUETLEY HORRIBLE SERVICE!!!everything is a NO at this branch. and huge delays for everything. I regret opening 4 accounts with them. They should close the branch altogether and give that space to a charity or something because they are absolutely useless. Dont want to help customers, cashiers are too lazy to do anything, manager is never available, even when you have a booked appointment you have to wait over 45 minutes to be seen. all the cubicles are empty. You all might as well work from home. Worst bank ever

PAOLO thank you for just being a great guy.

I entered the Enfield town branch and was greeted with the borderline treatment that I'm used to. The woman I had, told me I could cash my check on my phone app and I was blown away by this expecting her to show me how it was done and she just moved on to another customer.

My man Paolo noticed my silent disappointment and went out of his way to help me out, he introduced himself professionally and showed me step by step what to do, having me set and ready to go within a minute.

Paolo exceeded all of my expectations and made me remember why I love being with barclays bank.

And as for the other girl who I will not name, honestly, DO BETTER.

Worst customer service ever, been standing around waiting to be seen, 5 people in the queue, 2 other employees walking around with no clue, was told to come into branch to confirm some identification because I wasn’t able to do it online. No help what so ever. You’d think a bank like this was a bit more organised and professional

Dreadful service time after time
Slow even withstanding Covid. Refused on two separate occasions to transfer MY money even though their employer was clearly helping others via the laptop
Will try Barclay Muswell Hill tomorrow as usually they are so much more professional
No stars if possible

We just had a great experience. Paolino Maurini delivered a second to none customer experience and we want to say a big thank you from Sofia and Tim. He’s definitely an asset to the company!!!