Lloyds Bank

Took my 11 year old to Lloyds to open a bank account. The staff available didn't know their own procedures for opening an account for an 11 year old and couldn’t help. Opening an account for someone who may bank with them for many years didn’t seem a priority so will be trying Barclays or HSBC in Chepstow.

Very friendly Lloyds bank with a huge inside and lots of services. They offer both personal as well as business banking support and staff are friendly and helpful.

Staff are very friendly and down to earth. Inside is always clean and tidy!

Awful bank. Staff give incorrect information. Account moved to another bank. Advise all to do this

Staff do not seem to know what they are doing. Very unhelpful. Have been in several times recently to get some guidance with my business account as was promised when I opened my account, but no one can help. Going to change banks, but need to be careful as Lloyds have their fingers in lots of other banks.

All the staff are friendly and welcoming except one who stares at me as if looks could kill, the tall, older nosy one with short grey hair

We are travelling to see disabled sister living near Lydney. We have to take her into Lloyds to deal with her account. We cannot make an appointment to see anyone or even ask call centre to speak to anyone there to book. We are only there for 1 day. It will not take long to see someone but it impossible to get further than Lloyds computer who says no!!! We are travelling 200 miles for this round trip. Do humans have no say in this country any more!

We opened a business account in 2000. It started off very well, support from a Relationship Manager. OK, this person was replaced at intervals as they progress in the organisation but now I only have 'phone support from someone somewhere in Scotland, only if I call them which is a nightmare to do. They save money but show no concern for their customers other than taking the fees.