NatWest
NW, 567 Kingsbury Rd, Kingsbury Circle, London NW9 9EP, United Kingdom
2.7
36 reviews
8 comments
HPM9+VQ London, United Kingdom
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Monday: 9–15
Tuesday: 9–15
Wedneasday: 10–15
Thursday: 9–15
Friday: 9–15
Saturday: Close
Sunday: Close
Tuesday: 9–15
Wedneasday: 10–15
Thursday: 9–15
Friday: 9–15
Saturday: Close
Sunday: Close
I transferred my money from my halifax account to natwest account because natwest is closer to my house and when I went to withdraw the money I was told we can see the money but we cant give it you. Technology has grow so much that u can only see your money but cant touch it. Member of staff called priti said to me that why cant you transfer it back to Halifax and withdraw it from there. This was bit unprofessional no wonder the branches are getting closed when you have staff like this. I work in a bank and we don't treat customers like this.
One of the biggest name on high street bank and you give me this reason this was really frustrating and ridiculous service.
NatWest don't want your custom so I advise you find a bank that value you as a customer.
I didn't even want to give a star.
What awful service!!!
No pound coins
No 50p coin
No 20p coin
No 10p coin
Waited outside in the queue for 35 minutes to get this service.
Cashier couldn't transfer the money as well.
I went to your branch and complained, both Purvi and Toral (I think that is her name) were fantastic, they too couldn't understand the issue and so they took copies of my documents in the branch and did it all manually. They were super apologetic, friendly and got the issue sorted. Purvi made contact a few days later to ensure I was happy and she flagged the issue to your HO who also made contact. The online system is poor and pointless however, the service from Purvi was brilliant. Thank you for the personal service Purvi, for following up and ensuring that the issue was resolved quick and smoothly.
Staff are unhelpful and not welcoming at all.
There is a female staff who will suffocate you by just staring deep into your soul.
There is another female staff with a slightly crooked back (can’t remember her name), she is very rude and patronising towards customers (tried it with me, but i asked her to behave professionally).
A male staff named paresh whom i asked to print me a bank statement, looked at me and to my astonishment asked me if it was for a social benefits claim.
I would strongly recommend the bank to implement staff changes at the branch and freshen up everyone’s experience.