Halifax

Fairly poor actually. Staff wandering around with no sense of urgency, customers left to stand unattended and confused in the banking hall. No clear queuing system. I had booked an appointment (lovely polite chap on the phone) but nobody seemed to be expecting me and my advisor saw two random walk-ins before getting to me. Rather blunt customer service to boot. Glad it's not my main bank. Improvement needed.

I have changed to their service because the online banking is working better than with my previous bank. But I hate to go in personally because there is a man who is talking to the customer in an un expectable way. Like everyone else is stupid but him.
I think it’s very sad and I have never experienced it anywhere else.

Terrible, terrible service. Saturday morning, and there's only one person behind the desk. Queue was to the door. Sign says to 'show respect' to the staff, but Halifax should respect their customers (they CAN go elsewhere) and staff accordingly.

Lovely branch! Will definitely come back. Greenford Branch has to learn from you all. Very polite and friendly service. Just got out of the bank super happy with the service. Thank you Ms. Disha store manager for helping with my backlog documents request.

Inexperienced staff. Staff at the desk doesn't know what swift copy is.

Had to call the Manager - Sunil Patel and he is super rude.

The Manager Sunil Patel is very rude.
Halifax is a terrible bank with terrible staff

Sunil Patel the manager and Jiana scammed me for £400.
Last week my wife and I went to Halifax Ealing Broadway branch with £10,000 to put the money in my account, for my mortgage deposit.
As we were waiting in the queue for cashier, then Sunil Patel and Jiana took the money from us in to a private room to count. After few minutes they came and told us that it is £9,600. I swear to god my wife and I counted the money several times it was £10,000.
Be careful when go to the bank with cash especially with Sunil Patel and Jiana, these two are the evil

The manager was extremely rude but other staff member was helpful.