Santander

I can never access my funds. They constantly block my debit card for no good reason and the staff are rude and unhelpful. I'm closing my account because Santander keep leaving me without good and transport due to the constant blocking of my card.

Lloyds was never this evil and they cared where as Santander dont

No customer focus at all. After the lastest app update I was just told to go and get a new phone no consideration for the current situation where everyone struggles to make ends meet. I hope to be able to move to a better bank soon.

I have been to santander for opening a new account like new customer, consultant have been very kind and helpful with me but we made my application on line and didn't work cause my settle statement, I didn't understand why, I am regular in U.K. 100%, I tried by post, sent copies about passport, council tax statement, my settlement, I did track my letter, central bank has received it, I never got response by them, I've been in bank in Croydon, George street again, consultant very polite again, sent my documents by fax... in the end "my session is expired " I am very disappointed, I am gonna make a new bank account at another bank

Eventually found an open branch - please be aware that Santander do not seem to realise that they share their details on Google maps so there are plenty of Santander branches that look like they are open but actually are not. I have raised this with them but all they say is check the website. So this last seven days I had an hours wasted trip to a branch that didn’t exist and then was on hold for over half an hour to them to find out before giving up. Have now found this branch - nearly 6+ miles away and have had to pay to park.

I came in because I received a new debit card and pin which I needed to activate. I was feeling a bit under the weather on this particular day but the woman who helped me at the atm was so patient and understanding. At a time when branches are closing left, right and centre and customer service seems nothing more than an automated helpline she was an absolute star.

Arrived there this morning after just after 11, the lady at the entrance was great, showed me how to deposit and also informed me that I can deposit at my local post office now. She was a all around professional. Brilliant.

Customer Service is truly awful.

The staff there are always ready to listen and try to help where they can and myself have never had a bad experience with this branch or any other staff should congratulated for their services to the community in which they serve