Lloyds Bank

Only bank with 4-5 counter of staff service who don't push you to machines. Always helpful. Financially supported whenever I was in need.

Spent hours trying to sort out setting up an on line bank transfer, spoke with several automated messages, transferred to several people, got cut off, and had to go through repeated personal questions, several times and once being told they have no time for me, and the line going dead. Tried again a few days later after I had calmed down from the frustration, only to find myself in the same situation, frustrated and disappointed.

I spent 2months waiting for a new card for 2accounts and when I finally got a card for my cash account
I went to the bank to cancel the basic account card they sent to my old address and order a new one for the 4th time!!
Matt cancelled my cash account card! I ended up not able to get cash or pay for anything online for a week.. and I had to leave my assignment to get cash from the bank...
Matt was holding the card in his hand and reported it as lost!!!!
And It's not the first time this happens!
That's my reason for switching to another bank.

The staff was Racists and treat people based on thier class and background. Unfortunately this still happening even in the 21st century, we still didn't evolve!

Unreal poor service ...and charge absolutely joke I take ..8000£ they charge me 5000 £ interest

Good customer service, so professional, and good communication.

Good luck trying to get served by anyone. If you think of depositing cheques with the self-service machine you're probably just going to hear lots of annoying beeping sounds and you'll end up having to queue for 7 hours anyway...

Opened an account today at the foregate st branch, incredible customer service, so professional and a lovely experience, my consultant Agnieszka Nowak was exceptional, very patient and helpful, this is how a bank should be, thank you.

Very nice staff friendly amd helpful
The bank is very good and quick