Santander

I went there in May, the bank had shields and Covid 19 signs in place. Very specious, and staff are providing excellent service.

Too few staff and those that are there were slow and unhelpful. They made a 90yr old man in front of me stand in the que for 40min without assistance. Shocking customer service.

9time at the 10 time i wlk there to go put cash the cash machine do not take cash been the only branch on the area it should be better organize and prepare for people that need to come put cash from outside as inside dogs are not authorised very bad servise i am thinking to change bank

Very disappointed with the service here. Waited in the queue to be advised the wrong thing. This wasted my time and energy and money going back and forth when your workers could be more trained. Instead of giving me a heads up through call or the app to tell me I’ve been misinformed I’ve had to chase them. The complaints team dealt with this situation very well. However, they could’ve saved all the hassle by having the right information

Terrible service in opening an account. Lost my documentation, lost my application. Will just go to another bank to open an account. Avoid.

Poor customer care and outdated banking.

I am an international student who is trying to open an account with Santander for months. I've encountered some technical issues back in October 2021 therefore I booked an appointment. After waiting for two months, I visit the branch just to find out that they do not know how to resolve it themselves.

I want to open a Current Savings Account so my parents could finally send me my allowance. Instead, I am dealing with the problem of opening an account because my course started more than 12 months ago and I have less than two years left to study. This issue wouldn't let me proceed with my applicant therefore the branch manager changed my course start date to 2021.

After I submitted my documents, I receive an email saying that my verification failed because according to my documents, my course started 2020. Just a reminder that the UK was in lockdown and I was back home doing my first year online. This is my first year arriving to the UK since my course started.

Meanwhile, I managed to open two accounts with other banks in minutes which makes me wonder what's in it for me? Why should I choose Santander when they provide such a poor customer service and have an outdated system?

I hope Santander addresses this feedback so other students wont have to waste several months waiting.

Went to 4 branches before I found one not shut down as I needed a print out statement ASAP...that's Waterloo to Walworth Rd to camberwell to Borough Market (on website as open)...then went to Queens Rd branch in the city and it was open...I know that it has consistently been bottom of the different ratings and I can see why...there are better alternatives...I've been with them since they were Alliance and Leicester but I have another account with a different bank...best avoid Santander 👉👎👈

Patrick was extremely helpful with a very complex enquiry. Thank you!