NatWest

Sadly you enter the bank and are faced with machines. Whilst you still can do what is required that personal touch has been lost.

Whilst the new decor is nice it's totally mayhem when it's busy with the open floor plan, staff there are very cold and say hello because it's in their script but for the 2 times I have been in there I have not had a satisfying experience there.

Banking seems efficient enough but there are more machines than staff as is usual these days but why does this branch never clean its frontage? The cash machines outside are filthy but much worse is the accumulation of litter and debris in the basement. Looks terrible. Do none of the staff notice this?

Staff helpful while you wait, even good at keeping children entertained and gives water to dogs if they are waiting a while.

Professionalism equal to zero ... Every time you have to follow a long queue for an operation at the counter.Very disappointed.

Waited to speak to someone for 1 hour and 46 minutes to be cut off. Boy on the phone was rude and unhelpful and just transferred me because he couldn’t be bothered to help. Waiting 3 weeks for a replacement card!!! Absolutely stupid! Shutting my account and going to Halifax

The staff are lovely, very accommodating and really helpful. They were able to deal with my queries swiftly, and I only had a short wait before using the counter service. Excellent customer service.

Nat West is the Top English Bank... Staff Very Helpful 🎁🏆❤